Ashley Store — Local services in Bakersfield

NIGHTMARE!!!

Maybe we’ll all get lucky enough for this place to go out of business like Sears did.

Ordered a split king AND a queen bed Memorial weekend. The queen bed is good. Should have stuck with a full size for the king instead of paying $800 extra for this literal splitting headache. 🤕 Delivered June 13. One half of the mattress delivered was a mistagged twin vs. twin XL. That issue was corrected….but not with ease. Currently, the headache 🤕 continues over THE OTHER ORIGINAL properly tagged twin XL mattress having a defect.

Ashley’s is making us contact the manufacturer for that one. Fine. I get that they don’t want the headache either. No one does. That said, it is not always proper or acceptable for a company that sold you a product with a manufacturing defect to simply tell you to contact the manufacturer, as both the seller and the manufacturer can be held liable. You have the right to expect a product to be safe and functional, and consumers can pursue legal options against the retailer, the manufacturer, or even other parties in the supply chain who failed in their duty to provide a safe product.

Ashley’s MIGHT be “ok” if you order something other than a mattress and won’t need any assistance after your purchase. Have ordered with them twice before for furniture without needing anything else from them regarding those purchases. After this experience, we won’t be inclined to do business with them again, though I have read great reviews about Frank Weeden.

Note: Good luck calling the main local phone number [in addition to any other number] for help. You will most likely have to go back into the store for “help” that won’t be much.

The only blame I have in this thus far, is not having taken the extra time to shop around more thoroughly for this big ticket purchase like I usually do. Don’t take shortcuts. There’s a reason for staying on the straight and narrow. In the end, it saves more time. I knew better, but was hoping it would work out, and it may have had we not split the king. At the very least, we would have only had one issue vs. two. The queen bed...

My wife and I have been looking for the perfect couches for our new home for the past couple days. My wife came across Ashley’s Furniture store online and called to inquire about a couch that we possibly be interested in. She had spoke to a sales associate named Maria G from Ashley’s Furniture store in Bakersfield. We decided that we would like to take a drive and visit the store to see the couch in person, as it is my wife’s and my first time shopping for a new couch and first time visiting an Ashley’s Furniture store. The moment we came in, Maria.G sprung into action. She greeted us with such hostility and professionalism. Maria G was very patient and answered all of our questions and concerns. Her sales skills was enough to convince us to buy not just one, but two couches! (one sectional and one sofa that reclines back). My wife definitely fell in love with the reclining sofa, as soon as Maria G showed us the reclining sofa that matches the same exact color as our sectional couch. She explained all the information, made sure everything was taken care of. She also explained all the policies, warranties and if anything gets damaged, it’s all good and covered. No extra charge or deductibles. We hope to do business with her again soon. For anyone who are looking for amazing, brand new furniture or would like to visit a furniture store, I highly suggest to visit this Ashley’s Furniture Store and request Maria G as your sales associate, as she is a top professional and has a great taste when it comes to selecting furniture. Maria G’s goal is to help her clients and make your furniture envisions for your home come true. My wife and I will definitely be coming back to this location, whether it is a 30 minute drive or a 3 hour drive from our home. Thank you again Maria G! (Ashley’s Furniture Store Bakersfield - Please give Maria G a promotion! You are lucky to have Ms.Maria G...

I first used Ashley’s in 2011 and liked them I used them for all my furniture needs from 2021 to current. This last experience at the Bakersfield location has been the worst! I’m currently 29 weeks pregnant and they have been causing me so much unnecessary stress. I placed an order back in September and my order was set to deliver on Nov 6. I hadn’t heard anything from anyone so I called to confirm myself and was told by a lady that it is set for Nov 14. I explain to her I took the day off work on the 6th and I can’t just get that time and wages back. She gave me $100 credit. The 13th came and someone called me the night before to say it’s delayed again… I said this is not ok I’ve taken off work again and I’m pregnant losing wages. I can’t keep taking off work and losing money due to your unorganized schedule. I work in the dental field and can’t just make up work and I don’t have much time to work due to the progression in my pregnancy. This bed set was supposed to be here before my baby shower. I went to the store spoke to the store manager Cruz and we selected another bed that was available and made sure it was going to be delivered on 11/20. Again took off only to get a call the night before at 6:04pm to say we need to RESCHEDULE! I couldn’t believe it I confirmed the delivery via text and email and everything was in stock but now it’s not going to be on the truck? I said no this is unacceptable and went to the store and spoke to Cruz and he said he’d handle it and never called me back… got an email and call saying it was rescheduled for the 29th… I told him it’s thanksgiving and we will not be in town… still he never called me back… got a call on 11/26… from frank the sales guy that apparently helped me with this purchase and he was RUDE! They showed up to my door on the 29th when I didn’t even...