Best Buy — Local services in Bakersfield

Geek Squad - I really don't understand what takes so long at this place. I needed a simple and already diagnosed (via the iphone's internal diagnostics) battery replacement. I setup an appointment in my iphone app. I show up 5 minutes before and still had to wait 15 minutes to be served. Jase the tech pretty much did not talk to me and just started running diagnostics. I guess this is so they can prove that the repair was justified. This takes 30 minutes. The iphone repair guy had to leave early for the day. Great! Now I have to come back in the morning. after everything is setup, it still takes another 30 minutes to check out. He told me the repair is like 30 mins but they have to quote 2 hours to be safe. Fine. I know from checking online it is 30-45 mins.

I return the following morning right when they open because it is supposed to be a simple drop off. Nope! Trenton takes 20 minutes to verify that they actually have the part (glad he did, but why did it take so long). Then when I confirm the amount of time it will take, he says, it will be 3 hours if I am lucky. I don't know if this is because they are behind, or which guy actually knows what he is talking about. He says they have to heat it up and remove adhesive, and a bunch of other stuff. I already checked online, and it is supposed to be pretty simple.

I don't know who to trust, and don't really care. I just want my phone fixed, I am willing to pay, and I don't want to make 4 trips, and wait a min of 30 mins each time, when I have an appointment.

I will update this when I pick up the phone. At this point I avoided going the the Apple store because it is in the mall, but I am pretty sure they would have fixed it faster in one trip, thus saving me 2 hours of my life.

UPDATE! Well, when you return to pick up your phone, you cannot just get it even when you have already paid. You have wait in line and even when you tell them it is a simple pick up they try to schedule you an appointment. It took 3.5 hours (probably because they had other items in front of mine), and then you go to pick it up and wait for 20 minutes again, and they tell you that they did not have the adhesive they needed to complete the repair. Then they say they will give you a discount if you bring it back tomorrow. No discount is worth the amount of time that has been wasted.

I was going to give them two stars because everyone was very polite, but their whole way of doing business is incredibly slow and flawed. After this last waste of...

I’d give 5 Stars if this was only about the employees at Best Buy. This is about policy that wastes the time of customer and associates alike. 1- The Call Center- Why have the option of selecting the store? It goes straight to the rude call center. That’s a truly illicit way to get more people to drive to a store instead of calling. Right after a rude phone call with the attitude fueled call center. I dare you to make an appt. through the call center. The date will almost always need to be rescheduled. They can’t notate the account and policy prohibits them from calling the store/installation to confirm the date- time.

2- To get something installed by the techs, you buy inside.

Make a tentative appt. based on the product arrival. Insure best-buy gets your correct email. Then when they email (only), the product must be picked up. Or it gets sent back (even though it’s paid for and is clearly in a non retail plain white box states INSTALL. They send it back instead of walking it to the car installations department. We cannot expect a reference number that links the delivery to the installation order? Next, I would bring in the product at the day of the appointment. At that point, it gets installed.

Not all of it.

3- Some one forgot the parts to actuate my door locks. I ordered them and they sent “these” back? The parts they forgot got sent back? Really? The email suffix.was not accurate and I was not notified. Text notifications for marketing. None to help prepaid installations My tech insurance through best-buy lapsed and I was charged again. The supervisor and tech were empathetic and patient with me. That’s it. No discount, no money returned.

I’m ok with errors. We’re human. I don’t like time wasting policy and the dumbest process for car/ product installation ever. For a connected world? Really? The focus group that thought this up ? Go back to eating crayons and paste. Process & flow is not your thing. Looks more like you do not trust your techs. Should I? The customer suffers the broken back of a process anyway. It’s a bummer my money and time lose worth at the hands of best-buy policy makers.

Note: Best Buy Employees are aware that the best-buy call center sucks. Sucks. Their word. I believe the associates meant def 2. All of it. Sucks: 2) INFORMAL•NORTH AMERICAN be very bad, disagreeable, or disgusting. "I love your store, but the best-buy call...

We went inside to look at iPhone 13 pro and I wa determined to buy one so I went to the cellphone department. We waited for a while to have someone approach us so we can discuss purchase option a group of employees were chatting by the registers. They saw that we were standing by the iPhone 13 pro display but did nothing. So, we went to the Apple department by electronics to see if we can get someone to help us get an iPhone 13 Pro. We stood there for about 10 mins and the employee came, took care of the person that was there before us, and never came back. While waiting, I was looking at the iPhone features and wanted to see the camera so I tried lifting it, when the alarm suddenly started beeping. I felt responsible for the alarm so I waited for someone to come by and stop the alarm, but no one came. The same employee that came and took care of the other person before us just peaked at me from the electronics department as if I stole or did that it on purpose while it was still beeping. We went back to the cellphone department to see if we can get some help with purchasing an iPhone. Again, we just stood there, waiting. There was one employee by the register already helping a customer but there was 3 other employees standing and chatting there. We stood there patiently waiting to finish chatting but when they were done, they walked away from us. So we lined up at the cellphone department, after the employee was done helping the customer, we asked if we could get help getting an iPhone 13 Pro and she said it was out of stock. The associate she was chatting with looked over at us several times and I'm pretty sure she didnt approach us because she already knew that the iPhone 13 Pro was already out of stock. Our visit lasted around 45mins and I was very upset about the customer service at...