Went here for lunch at Deli Delicious, which is always, well; delicious.
While we waited for the food to be prepped, went to Starbucks next door for our usual mid afternoon coffee fix.
The barista, Aaron; seemed amazingly disgruntled at the fact that he had to put his phone away to take our order. He informed me my usual drinks I order in a trenta at other locations repetitively; would not be able to be made in this size. He continued to very blatantly express what could almost be described as disgust throughout the placement of our almost $30 order; using methods of ringing in our items to purposefully make them come to be higher than usual pricing.
After we paid and moved to wait for the next customer, he proceeded to lean against the counter and scroll through his phone, allowing the other already busy barista to take his place at the register as well.
I definitely won't be returning to this location, and will recommend others find a more assistive location, where the employees are actually willing to assist you.
With customer service at the cornerstone of an industry such as Starbucks, it's disgraceful that the management does not place customer first training at the forefront of their onboarding. It seems the other baristas working that day were doing exactly that, but this one employee in particular must have missed that day of training.
After working in the service industry for over a decade, I can speak to experience that your weakest employee is a direct reflection of your management, and this management must...
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