Club Pilates Canton Waterfront — Local services in Baltimore

I would not recommend this location. They are a corporate business focused solely on making money. I contacted the owner, Jen, regarding a membership freeze due to a mental health crisis in a family member. Due to this crisis, I was effectively left without the finances to pay for the membership or the childcare support to attend the classes. The monthly charge was processed, as I did not give 30 days notice. I contacted the location, explained the situation in detail to Jen, and gave personal details which were difficult for me to share. She informed me that there was no possibility of a refund or credit (for a later membership). I was told that because I did not provide 30 days notice. I again explained that this is an acute issue, which I had no idea would happen 30 days ago. Again, I was met with little empathy and flexibility. She offered to waive the enrollment fee for a later membership, knowing that the membership I have does not have an enrollment fee. Overall, I was left feeling dismissed and disregarded during one of the lowest points of my life. I hope the $119 was worth it to them. I will be going to a local Pilates business...

Absolutely horrific business. My girlfriend has been going here and has been waitlisted for every single class she chooses, which means the classes you have to pay for are not even guaranteed.

How is anyone supposed to regularly do this when they have to babysit the business to make sure their scheduled class has been confirmed and signed up for multiple times, with zero notification. You're telling me people have to schedule gym appointments weeks out to even have a hope to get into it?

These people are charging others to sign up for credits they'll never be able to use for a class because they have zero availability in any of their classes. Terrible design and should either stop people being able to sign up or just close...

Very nice facility and all of the equipment is very well maintained. Mixture of instructors techniques with something for everyone.

For the most creative and challenging classes NICOLE, JASON annd TAYLOR are the BEST! Motivating, extremely knowledgeable, excellent cueing and every class is completely different.

Really wish they taught MORE classes!!!!! This Club Pilates needs more of this level of instructors who are very experienced and creative and can push you without hurting you!!

Would be five stars...