Batteries Plus — Local services in Bangor Township

Unfortunately I had a bad experience in trying to support a local business. My son cracked my iPad screen and instead of taking it to some where like Best Buy to get it fixed, I wanted to find some place local to fix this problem. The iPad was working just fine when it had a shattered screen and when I was told it would be ready to pick up and brought it home, it would only stay on for 3 minutes before going to the apple logo screen. I contacted Batteries Plus to let them know that it was not working properly, they suggested I bring it back to them, so I did. 3 days later I had to call to see if they fixed the problem that they caused and they couldn't fix it. I picked it up, took it to Best Buy and was told that the screen was not compatible with the iPad and because a non apple certified technician worked on it, there was nothing that Best Buy or Apple could do to help me. I explained that to Batteries Plus. I asked if they could try a different screen since these were now the only people that would work on it. Same problem, and no solution... So now I was refunded the money I paid for the screen and given my iPad back without a screen...that now no one else would touch. Long story short, I am not only out a screen, I am out of an iPad because of a problem Batteries Plus Bulbs created and couldn't fix. Lesson learned, making the decision to support a local business to get your apple device fixed is the wrong one. Don't let this...

Stay clear of this place for any type of phone or device repair. Pretty ironic because I’ve referred hundreds if not thousands of people here over the last 10 years. I’m a district manager for a major phone carrier overseeing all of the stores in the area. All of my stores have always referred customers to any batteries plus for repairs. Not anymore. The service I received personally was incredibly unprofessional and bad business. I dropped an iPad off and was told it would be 48 hours. A week later I called for an update and they said later that day or the next day. The next day I called again and they said they broke the home button so it’ll be a few more days. I understand stuff happens, but it’s insane I had to call to get this info and that they didn’t call me to let me know it wouldn’t be ready by the promised due date. When I called they had nothing but excuses and were extremely defensive and rude.

I later found out that any time a home button is broken the Touch ID will never work again. The secure apps I use on this iPad require biometrics so this $460 iPad and $200 screen I paid for is now useless to me. Thanks Batteries Plus! Enjoy your final few years in business because if your customer service doesn’t change you surely won’t be around...

They ruined my phone! I went in for a simple glass fix, next thing I know it started flickering and going black. They put a new one on and that night it went black and never came back on! I got a second opinion from apple and they said the backlight shorted out, this is caused by the phone being open! Since they are the only ones to work on it, they shorted it out and destroyed my phone. It would take 399 to fix it! Now I'm without my phone after paying 120 dollars for poor service. I wish they had certified techs that knew how to work on these fragile items! So my 650 dollar phone is a paper weight now! I am so pissed I didn't even want to go back into that store! DO NOT GO HERE TO GET THINGS REPAIRED! If I need my phone cause something happens to my newborn and don't have it because this place ruined it, it will not be pleasant. I don't want to hear any bullcrap of calling the store manager, I don't want to see or speak to anyone there ever again!! DON'T GO HERE! There are better shops to fix your phones. 1 up games on wilder is great go there or contact me!!!!!

I wish I could give negative stars. I can't explain...