Tropical Smoothie Cafe — Restaurant in Bangor Township

I ordered a Bahama Mama Smoothie and a Thai Chicken Salad to go. Though my smoothie was good, I realized when I got to my destination that I had instead received a Caesar Salad, with no dressing, and no eating utensils. I tried to call the number, it was an automated system and would just disconnect.

I drove all the way back to the location, and one worker graciously remade my order. However, there was a customer waiting to have their order taken for far too long (at least 5 mins), with no one at the service counter and at least 4 workers in the back room having a pow-wow on their phones (3 female, 1 male: you can see one formal on her phone in the dark back room in the last photo of this review, all the other workers were back there with her). When I looked behind the counter, I realized how incredibly dirty this location actually is, even the shirts the employees were wearing were just nasty dirty on the front. There’s far too many young people working with no actual adult guidance or direction. I have reason to believe the reason my order was messed up, per my observations while I was waiting for the remade order, is due to typical teenage behavior of one person doing all the work while others are slacking, as the young girl who actually made my order seemed frazzled and stressed while I was trying to explain to her what was wrong with my order, all the while the others didn’t care one bit and continued with their gossip about a door dash driver and the drama from it that happened earlier in the day and then continued the group pow-wow to the back room. As a small business owner myself, I recognize this to be lack of proper management (or MIA management), reflecting directly to the location owner. Looking back on other reviews, something needs to be done at this location from Corporate.

Very dissatisfied and disappointed with the service at...

I would not even give them one star at this point I have been coming to this store for years and it has just got worse and worse today I was there when I got there it was a store full of people everyone looked upset people said they had been waiting for 20 minutes I should have just turned around and walked out After I sat there for about 15 to 20 minutes people started to get orders who came in after me when I asked not one order but 2 orders and then 3 orders went out every time I ask all the employees had a terrible attitude they could not have been more ignorant when I asked for a refund someone finally went outside and got the manager who they said was not on break she was standing out there because there was just a car accident but I did not see an accident anywhere She then said she would give me a free smoothie Which is not what I wanted at that point I just wanted a refund. I understand it gets tough sometimes but there was absolutely no reason for their attitude and I will never go back to that store I live 2 minutes away and would rather drive to the...

Ordered smoothies and quesadillas online. They don't have sour cream so that was a little disappointing. When we got there, no orders were in the cabinet they place online orders when they are ready. So, we went to the counter and the gal asked when we ordered it and what time it was supposed to be ready. I showed her the email confirmation and she said it wasn't ready yet. So, my daughter and I took a seat to wait. We waited about another 10 minutes and asked again. They said they didn't have any orders waiting. I showed them the email again and they said they had made the order already. I told them that we hadn't received it. They apologized and said someone else must have taken it. They made our order for us and it was ready pretty quickly. I think the orders should be kept behind the counter and you have to ask for it by name to receive it. This would prevent anyone from taking it or someone getting the...