Blain's Farm & Fleet - Baraboo, Wisconsin — Local services in Baraboo

I had this Farm&Fleet battery 2.5 years old that got frozen. It was in my daily driver but was out of the country for 2 weeks and when came back the car didn't start. Couldn't charge it either. Took it to the Baraboo store and the associate Anne (which make you feel guilty for just showing up at the counter) told me that the battery is frozen and they will test it next day and will give me a call around 1pm. Nobody called me so I called them around 3pm. A guy said that the "battery was hiding behind the desk" and that's why they haven't checked it...??? He said they will check it and will call me back. Nobody did so I had to call again around 6pm (next day was Monday and I was without a car) and that same Anne said that the battery is completely dead. I asked what we are going to do as the battery has 3 years free replacement, but she said that because it was frozen the warranty doesn't apply. She said "the only thing you can do is to buy new battery and use this one for core". She also said that "there is no way to tell if the battery was bad or my car's alternator wasn't working properly". I talked to a manager and basically she said the same. "Since they don't know if my alternator is working they can't say if the battery was bad and that it was my responsibility to keep track on the battery charge." I went down the road to WalMart threw their POS battery for core and purchased new one. I do have a meter in the car that shows the battery charge and since then it maintains good charge like it was doing before. People need to know that Blain's Farm&Fleet batteries DOESN'T HAVE WARRANTY DURING COLD MONTHS!!! If a battery is bad it will not hold charge and will freeze in cold weather, which by their statement voids their "warranty". Do not waste your money there and go to other stores that stand behind their products! I do not want to even comment on the service as it's below any standards and that's including the management!

UPDATE: They reply to every negative interview with some fake "case number" so it looks like they care. THEY DON'T! It's been almost a month and nobody follow on the problem. Originally they said somebody will contact me right after Thanksgiving. Will keep...

This store is by far the worst one in the state. Almost every time I have had to engage in any conversation with the Baraboo store customer service desk they instantly take the position of it being the customer's fault. This last time I explained that I had a defective tool, the defect was obvious when looking at it, and they looked at my receipt and seen the date I purchased it, and the person working at the counter straight out lied to me and said it's past the 30 days for return, all the while standing literally 7 feet from a big return policy that says 60 days for return with receipt right on it. Two other times within the last 6 months turned out to be similar results. After being lied to my face a woman, who identified as the manager, lied for the other and said no one lied, I immediately said "You weren't here to witness the lying, so how could you make that statement?" Never again will I buy anything from these thieves that can't stand behind anything they sell, but have the funds to build a brand new store front. Back when there was sanity in this country smart people in upper management would just terminate employment for those that harm the employer's reputation, or don't want to work. And the solution is to move on to the next contestant for hire, and if that one doesn't work out you fire that one too, until ultimately you have people in their place that want to work, and want to do what is best for the employer. AND THEN eventually people get it in their heads that can't have a job and be disrespectful to ANYONE, the Customers OR the management. And Additionally, management gets better at recruitment and hiring of employees instead of being brainwashed into thinking that they just have to accept the employees that they have. The pandemic IS...

During my last visit to the store, I came to pick up my order of chicks and turkeys. Unfortunately, I was deeply disappointed by the entire experience.

First of all, the pickup was scheduled for April 25. However, on April 24 around 5:00 PM, someone from the store called me and told me I had to collect my order by 8:00 PM the same day. Do store employees really believe that customers just wait outside, ready to come in at a moment’s notice? People have their own plans – at that time, I was more than three hours away by car. How was I supposed to get there in less than three hours? (Was I supposed to order a helicopter?)

The next day, April 25 at 8:30 AM, I arrived at the store. Unfortunately, my order was incomplete – the turkeys I had ordered were missing. I wonder why the store accepts orders two months in advance if it cannot fulfill them properly?

Additionally, instead of receiving 21 chicks, I was handed a small box containing only 19. One of them was dead, and the rest were in very poor condition. I notified a store employee and asked to replace the dead chick and provide the missing ones. The employee from the poultry section took the dead chick and handed me two replacements, then walked away – even though I was still one chick short. Do the employees at the Baraboo store really struggle with basic math and counting to 21?

After driving home (a 45-minute drive), I found another chick had died. By the next morning, five more were dead. I’ve been raising poultry for many years and have never encountered anything like this. I believe your staff needs proper training in handling live animals to prevent unnecessary suffering and avoid frustrating...