I ordered a washer and dryer two months ago, and my experience has been awful.
The first delivery included only the dryer because the washer they brought was damaged. After removing my old washer, I was assured a prompt redelivery by the delivery team but was left without a washer and without communication from the store. Unfortunately, the second washer that arrived was even more damaged. Once again, I received no communication from management until I reached out.
When I followed up, I was met with frustration for requesting a loaner unit, even though I had been without a washer for weeks. They were annoyed that I did not want to keep a damaged unit and were rude about getting me a new one. After nearly a month of silence, I called again, only for the delivery to show up with a dryer instead of a washer. Finally, yesterday, on the fourth attempt, a "good" washer was delivered, but the agitator broke off into pieces the first time it was used.
Throughout this entire process, there has been no apology from the store. I would caution others to consider this level of service before making a purchase. If you prefer to shop locally like I do, I have heard fantastic things about Hartville...
Read moreI needed all new appliances for a new home , I went here and got my washer and dryer and stove. Then I spent a ton of time looking for specific size refrigerator with the options I wanted and wasn’t having luck at Home Depot or Lowe’s . Decided to look at Dalys again because they have a huge selection which is awesome but it was definitely a lot to look through so I called and described what exactly I wanted and they found one for me that was perfect and in stock ! Everything was delivered quickly (except my dryer but it was on back order when I ordered it so I knew what I was getting into ). All of them were moved in quickly and efficiently! I’m so happy with everything I got from there and I would definitely come here again if I ever needed appliances again . Would absolutely recommend! I left a message on the day they weren’t open about a dishwasher and asked if it could be added to my refrigerator delivery. I got a call back the very next day with an excellent option and it was added to...
Read moreUpdate on 5/10/22! The owner of Daly appliance took care of the problem with GE, because they refused too. Thank you, thank you for helping me get a new range after not having a working oven for four months.
Purchased a range in January, didn't work since day one. They had me call GE warranty, they came out computer board bad on a BRAND NEW OVEN. Replaced computer board, convection oven still not working. Call Daly since I purchased it for $2000.00 plus dollars and I want to return it. The response was call GE its basically not their problem. So if you plan to purchase from Daly appliance be prepared for zero help on their end, they just take you money. Oven delivered on 1/11/22 and still doesn't work. Update 5/10/22 Convection oven on GE oven still not fixed, on my fifth service call today. Don't expect any help from Daly and do not let them convince...
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