Lids — Local services in Barnstable

Bought a hat and had it embroidered. Like 10 hours later I wanted to have one more word embroidered on it. Told them I'd be willing to pay the $18 again but said no I would have to buy another $45 hat and start over. No way. $45 to add one line on something I bought less than a day ago. If you're trying to drive away customers this will do it as I don't think I'll be purchasing anymore custom apparel here. I want to make this clear I do not blame the employee as he was very helpful this is a comment against lids as a corporation being...

My boyfriend and I walked into here in the hope of finding a hat. The man at the counter looked up and looked down. For the rest of our experience, he made no eye contact and didn’t even try to help. We asked him how one figures out the size hat they need and instead of answering, gave snarky remarks and made us feel extremely unwelcome. We don’t associate this behavior with the whole Lids store, just this individual. We can clearly see his values and the difference in the way he treats certain people. Will not...

All I wanted to know was if they had a specific font available for a custom hat that I had gotten from a lids years ago that I unfortunately lost at a performance of mine. I loved it and wanted to remake it in the same design font. The guy working was extremely rude and seemed like he didn't even care to answer my question and just wanted me to get out of his store.

Definitely lost a customer...