Batteries Plus — Local services in Bartlett

I was sent an email asking for a review, so here it is, you asked for this batteries plus. Your online order process works well, it's equivalent to anywhere else. You closed the location closer to my house and this is the next closest location which takes an extra hour to get to and from during busy parts of the day. The employees on duty gave me my order, and took my core but did not process anything, leaving me without my core charge being refunded. Once I notified your customer service I was told to contact the store. Nothing else. So batteries plus made a mistake and batteries plus makes no effort to fix that mistake and leaves the customer to sort out their problems themselves. When Contacting the store I'm told by an employee who is trying to be helpful I have to come to the store to have that core charge refunded because there is no way to do that over the phone. Why would I have a good recommendation for this place? The person who attempted to help with my core charge return at the store was very good and helpful and I hate to Include them in a negative review because they were great. But everyone else in the chain I dealt with has only caused me to waste time and waste money that it will take to return to somewhere to get a core charge return. Go somewhere else.

Update. I've talked to the customer care team, apparently I can purchase online, pay online, but I must be present in the store with my debit card to be issued the core...

DO NOT I repeat DO NOT purchase a battery from Batteries Plus , especially the Bartlett location, if you want the product you buy to be warrantied. I purchased a battery from them in May and it has since tested bad and they refuse to warranty it. In addition their employees and in particular a Ms Sherry are rude and insulting. When I questioned her as to why she wouldn’t warranty the battery she became loud proclaimed these types of batteries never fail, and proceeded to hang up on me. News flash Miss Sherry if they never failed there would be no reason for a warranty in the first place. I have shopped at this location since 2016 buying multiple vehicle batteries, watch batteries ( by the way don’t let them change your watch batteries for you unless you want them to no longer be watertight), batteries for my Arlo cameras, and numerous bulbs and Nebo flashlights. No more. After the way I was rudely treated today they could be giving this stuff away for free and I wouldn’t go there. Congratulations Sherry you just threw a nine year customer realationship...

I thought I needed a key fob battery for my car. Bri tested the battery and it tested fine. I didn’t ever even think about trying to program the remote because I thought the battery was dead. Bri suggested I look up the programming info and try to program the remote. I did this IN THE PARKING LOT OF THE STORE and the remote worked just fine. I went back in and told Bri how much I appreciated her honesty (she could’ve sold me a battery that I just didn’t need). I let her know the remote worked and that if I had any cash I would have tipped her. I hope someone PLEASE rewards her somehow for her amazing customer service and her integrity. She is a keeper. I will be back...