AFFORDABLE APPLIANCE LLC — Local services in Bartow

Update…. When you work in the field that I do, you deal with realtors mortgage brokers and many clients on a daily basis. Word of mouth is a powerful thing. All I did was mention your companies name to find out you guys have done this to other people as well. You should be ashamed of yourselves. Guys please avoid going to this place worst experience ever and I’ve heard from a handful of my colleagues and customers say the same thing happened to them. Ridiculous. They will set up your appointment for you and still show up whenever they feel like it and god forbid your not there at the time that’s not your appointment they’ll call you a liar abs state you confirmed the appointment abs charge you a cancellation fee. And please save saying that it was my property management company because these customers of yours I’ve spoke to were charged as well. Or threatened to be charge. Don’t set appointments just tell people to be home all day that you’ll show up whenever you feel like it.

Absolutely the worst place ever! My property manager had this company call me to set me up an appointment the lady called me and I choose and appointment from 1-3 as both me and my husband work all day. I asked for time off at work to make the appointment. They show up at my house at 11 saying that was my appointment and we weren’t home to make the appointment and charged me 50$ when they messed up my appointment and I was told 1-3! Worst place ever! And they think they can get away with it! Don’t use them!

It was never confirmed I was called the day of told he was at my house I don’t schedule appointments before 12 so I know for a fact it wasn’t that’s fine! I was told 1-3! I put it on my schedule at work. I’ve called Sunbiz and put in a complain on Mr.joseph Cain. And I’ll keep putting in complaints till others...

I’m only doing 2 stars because the second delivery was excellent. They were to deliver a used fridge on Thursday and mind you I had to take time off work to accommodate because the original lady during scheduling refused to work with us. Our options were Thursday OR Friday, take it or leave it. Get off work Thursday, they show up and mind you we have little square footage but my home is very clean. Older gentleman walks in, looks at my home in what seemed like disgust and tells me to call them when I have a clear path for them. I asked when that would be and he then tells me tomorrow. Again, took time off work for this. Dude walks off and says nothing else, slamming my door behind him. I call my husband crying from anger and he tells me to make them leave it on the porch and we will deal with it. I then go outside, demand porch delivery because I too have a job and can’t keep taking time off work. The fat older guy tells the younger Spanish man to leave it on the porch and he did just that, ALL ALONE while the other sat in an AC truck. I call the next morning to give them heads up that we swapped them ourselves and they can come pickup the old one that is now on the porch. To which the lady on the phone says “they delivered the wrong fridge, it was not supposed to be black”. Told her they were to swap it out and move furniture themselves as we would NOT do it for them again. WHAT A JOKE! Second delivery was night and day difference, those two gentlemen were quick, professional and very respectful. ONLY thing good about this...

BUYERS BEWARE.... YOU WILL BE LUCKY TO GET 6-12 months off their equipment and appliances...The front desk ladies are very nice, but do as told... Bought a matching washer and dryer due to good references of friend and neighbors, from them..the washer came unbalance due to worn parts in a couple months...took it in under warranty, which is 6 months. They kept my washer for over 2 weeks to "repair it"...Now, out of warranty, but less than a year since date of purchase, the washer is doing the same thing...So I called...now they tell me they just switched it out with an "identical" washing machine to keep my set true...How thoughtful, too bad they did not address the weak struts and supports and I am stuck with a washer that walks across the floor faster than an Olympic runner since warranty is passed... I'll buy parts and fix myself, but do not recommend this business, just buy used from neighbors, cheaper and usually good to go if they are just upgrading... BUYERS BEWARE...

ADDITIONALLY ,THEY DID NOT OFFER TO WAIVE THE SERVICE FEE AS THEY ARE CLAIMING... THEY SAID BRING IT IN AND WE WILL DIAGNOSE FOR FREE BUT I WOULD NEED TO PAY FOR PARTS AND LABOR DONT BE DECEIVED... ALSO GOT A LOANER WASHER AFTER OVER 1 WEEK OF "We are working on it" & having to complain about being without a washer in the home for that period, it was not...