Rocky's Ace Hardware — Local services in Bath

So I try to give the small guy my business. I hate supporting the big box stores. With that said I went into Rocky’s Ace hardware to get a bag of pet friendly ice melt and was very disappointed. I have been thinking about getting a snow scoop this year and saw some for sale in Rocky’s entry way but no price was marked on them. Then I saw some Carhart clothing but again no price tags. I grabbed a bag of the ice melt which I could have sworn was marked $16 and headed to the register. In front of the register was some power washers that could come in handy next spring but again no price marked. I absolutely refuse to purchase an item from any store if they can not put a price on it and I’m not spending my time and energy to tract or chase down an employee to ask what the price is while they then have to check with several other people to tell me the price because someone couldn’t price the item to begin with. At the front counter the cashier was somewhat friendly but it seemed sort of a struggle for her to be friendly. She rang up the ice melt and it was not $16 but instead $28.47 out the door. Again I try to support the local smaller business and understand that their prices will be higher but really $28 for a 20lb bag seems a little steep. Any how I tried but I will not be going back and I must say that if the small business doesn’t even want to try to compete with the big box stores then just close your doors and give up which is what I...

The guys i had encountered there were kind and helpful. The woman (maybe management) not so much. I wont go into complete detail but they dont honor (or fix) there mistakes and then she gives me an attitude for it. There was an item in a display marked as a sale. Said it was $14.99 . I didnt brt that one but I got a different one that was $7.99 I had it home 10 min and it broke. So I went t o exchange ot. I grabbed the kn d.for 14.99 and she had a nasty house attitude "its marked right on there" well so was the original price and it was in a sales display. And clearly said 1499 on the rack she...

After many years of shopping this store when it was Roger's Hardware, I have always gone there to save from going to the big box stores. Since I retired from service, I am proud to show my military ID. Now that is not good enough for corporate. Do they not trust a government ID? So until corporate approves that I am a veteran I no longer can get the same discounts as contractors get. The employees agree this not right, but they have to go by there rules. So I guess I will be going to the big box store, instead of buying what I...