DTLR — Local services in Battle Creek

The customer service in this store is horrible. My first time coming in, no one greeted me or asked if I needed help with anything for at least 15 minutes. I wanted to try on some shoes, so a gentleman didn’t assist me until I got his attention. I tried on the shoes, and told him I would be back in a few minutes to buy them. After coming back, no one greeted me, once again, so I stood at the counter and waited for someone to assist me. Another African-American gentleman, who works there, saw me and said nothing. I had on a mask, and was dressed appropriately. Also, I have Alopecia, which is a hair loss disorder. I’m not sure if that’s why I wasn’t helped, however, I feel discriminated against, due to my appearance. I’ve dealt with this for many years, and watched sales associates mistreat me for my lack of hair. I stood at the counter for almost 10 minutes, the store was not that busy. I wanted to spend my hard earned money and support this business, but walked out empty-handed. Very disappointed. I was serviced poorly, and this is bad representation for the Black community. I’m not sure if other locations are like this, but I will no longer shop at this establishment....

Tried to exchange a shoe next day because they were half a size big and they declined the exchange next day because they were "too worn". They were worn in store and haven't left the box. They do not honor their return/exchange policy, so if you do spend your money make sure its absolutely...

Almost left behind half of my purchase due to cashier not paying attention! Now I'm having to come back due to a security magnet being left on an article of clothing! Ugh! These kids need some training in...