Target — Local services in Baytown

Hello! Thank U 4 allowing me 2 share an experience at ur store in Baytown, TX. Yesterday—learned I need surgery & it would b next week. Was looking 4 comfortable clothing 4 my recovery. Am not familiar w/ activewear. Was excited looking! All types & colors!—trying 2 match a “sky blue” top & 3 or 4 other, “shades of a ‘different’ blue” 2 find “the sky blue” bottoms! lol. Pinks & yellows 2! Shopped 4, 3 hours(?) btw—folks in the clothing sections work HARD. Thought I was done shopping & now hungry - headed towards the cafe’. Some jewelry (across the aisle,) caught my attention…(thought I parked) my cart off 2 the side—always try 2 b considerate & not block aisles. Returning 2 my cart—couldn’t find it! Looked & looked & looked & looked—-truly felt I had scoured EVERY aisle. NO cart. Thought, maybe I parked it somewhere else, or someone took mine(?) by accident? Asked the young lady at CS desk 2 call someone 2 help me look, please.Told her—I didn’t want 2 think anyone took my cart—let’s just find it. A “Manager” came & helped me look in that specific area-NO cart! Started feeling panicked as I had the cart FULL of clothing 4 my surgery — that probably took a full 2-3 hours 2 find & $500? clothing in that cart. Asked the manager 2 please check the cameras—saying, maybe, “I accidentally parked the cart in some other area, or someone grabbed the wrong cart (mine) by mistake.” She & some young man (he had somewhat of a smart alecky attitude,) — are now standing near the front of the store & I am 1/2 way down the aisle — still searching) With a smug tone he says, “Your cart is there—where YOU left it.” The tone & his verbage was condensing. So, again, walked the depth of the store—found A CART—with a microwave in it. Told them over & over, “This isn’t my cart—my cart had a ton of clothes in it & decorative Easter eggs.” I then asked, can you please check the camera again? The first Mgr. called for another employee to help me. She didn’t really help me look—so now, close to an hour searching. Admittedly, now getting panicked & tearing up; finally, just asked this 2nd Mgr. for the CS #. She gave it 2 me— was VERY strange, the 3 of “the mgrs.” just stared at me, felt like I was from outer space—no words—no help. 😔 Could not understand why? I asked them, “What should I do?” On the cameras, do U see the cart I was using anywhere in the store, please tell me…maybe I accidentally parked it somewhere else? No response. I gave up & called CS—very kind, empathetic, lady, “Mikala” took my call. She was very gracious, allowed me 2 “just speak.” Said she would make a report. Now, exhausted. Am not supposed 2 b on my feet—had 2. Am not from here & fairly new. A young, handsome, black gentleman approached & asked me what was wrong? Thought he was a manager. Expressed my confusion & not knowing what 2 do—he seemed very sincere. He just listened- SO kind. He asks, “Is this your cart? YeSSS! SO 😀 &profusely thanked him. Asked him his name, believe he said, “Caili?” and where he found the cart. He said in his dept., housewares. Please give him a shout out—he IZ a great person & employee—kind, listens, tries—to be helpful & MORE! Please know, I did NOT want, or try, to be difficult & if I was, I sincerely, sincerely apologize! I only wish the 3 mgr’s.would have been a bit more kind, more helpful & more “true.” I believe if they had, the situation would have been more positive for ALL. They have stress, like many of us, but please try to help a bit more helpful &...

The cashier (Darlene) was a jerk and rude. The Baytown, Texas Target sucks. Here’s why. I stopped in to by a product that only Target sells in the quantity that appeals to me. While I was there, I noticed the signs of what was required to get a $5 gift card. I purchased 3 packages of toothbrushes, the largest box of Bounce fabric sheets, Viva paper towels, toilet paper, and Kleenex. I told the cashier I wanted the Airborne and Reese’s cups to be rung up separately so I could use the gift card I expected back on that purchase. The cashier, Darlene, said “I can’t do that anymore!” I asked if there was a policy change because I have don’t this in the past. She said “yes, but I don’t make the policy!” I thought to myself ‘she’s awfully defensive for someone who doesn’t make policy’ and ‘ I didn’t ask who made the policy but thanks’. She then told me I will be getting a $10 gift card. I asked her how can that be when I spent $50 on laundry and paper goods, and bought the toothbrushes. She said “you don’t have to yell at me!” Well, no, I didn’t yell at her, but now I felt like it thanks to her bad attitude and poor treatment of me, a customer. But I decided collecting information so I could write this complaint letter to corporate (and a Yelp review of the location) would be a better idea. Darlene whips out a store flyer and turns to the page with the toilet paper. She very defiantly asked “did you get so and such toilet paper? No you did not!” I pointed out the signs on the shelves did not specify a brand or package quantity, only that it had to be laundry, facial tissue, paper towels, or toilet paper. I even took a photo of the sign. Darlene called a manager over who was busy with another customer. In the meantime another customer came up behind my. As a courtesy, I told them I was having a fit about something here and that they might have a long wait. I think they wanted to watch the drama, but another cashier came by and offered to ring them up. THEN! Darlene said “you’re not having a fit, you’re inquiring!” How dare she tell me how I’m feeling or what is going on inside my head? I was indeed having a fit. The signs clearly stated “Laundry and Household Paper; offer includes laundry detergents, fabric enhancers, stain removers, bath tissue, facial tissue and paper towels”. The signs were placed at eye level on the shelves, not in front of any specific product. Nor - as mentioned before - do the signs mention a specific product. The manager gave me a $10 and $5 card. I complained to her about Darlene, but you know it’s never good enough to complain to a store manager when a person gets the kind of service I got. I purposely asked the manager about this new policy with the gift cards and not being able to use them until the next day, repeating what Darlene told me. The manager (did not get her name) said that is true, it’s to prevent people from making unauthorized returns. So, when I got home, I told my husband everything and asked him to go back to that location, but something we still needed, and use the gift card. What do you know! It worked. Darlene told me there was some kind of code on the card to prevent people from using the card before tomorrow to force them back to the store. Obviously, that’s not true.

I’ll be returning the extra window sheer curtain too. I forgot I wanted only one panel per...

The biggest problem is not enough employees which leads to long lines and the store being a wreck. This is every time shopping at the Baytown location. For the past year off and on, that I've been going. I try going early in the am thinking the store will be cleaned from night crew. But absolutely not. The hours of the store, Should change if they can't keep the store intact how it should be. Hire certified employees, you need a bunch to cover the departments plus check out. I'm not sure how often management come and go, but I'm sure of the employees coming and going, cause every time I'm in there it's new faces. Years ago I shopped at this target on a consistent basis but not anymore due to all the problems. I rather drive further out and get what I need and want in a better environment. Only departments that stay decent is the food and home and beauty. Also the kids departments are all fairly small. I would think being that it's small it's easier to keep clean. Also the store isn't catering to people with carts or strollers wheelchairs etc it's no way of getting through the departments with the little space given that's a pain. The reason for the two stars is based on the availability. They are open really early meaning if I need to run in and get something really quick, there available, and close...