Staples — Local services in Beaver Dam

I asked for an oversized copy of a design that I had. The lady that was doing this for me was excellent. She had some issues getting it to the correct size. Worked out the problem and got me exactly what I wanted. She put a great deal of effort into "getting it right". She was apologetic for the extra time it took. I think most others might have told me they weren't able to do what I wanted. It was refreshing to see the tenacity Sue had in getting it done right and with a sense of urgency. As the customer seeing this, I gladly waited the extra time it took. I will use this store again and hopefully she is the one taking care of...

Needed a router. Found one compatible with my modem. Two empty boxes on shelf for this model but sticker says 'see employee to purchase.' Take box up front, cashier calls for lock up to retrieve. Wrong item brought to front, went back to look and reports that thos model is only available online. I was going to drop $20 extra than I can find it online for the convenience of physical point of purchase at the brick and mortar location. THIS is precisely why Amazon is preferred. Why in the world would I pay extra to shop at your chain? Why put a product on the shelf that you don't have...

We purchased our Brother printer after discussing our options with their onsite tech. I wish I had asked his name. He was extremely helpful and knowledgeable regarding all the printers on the floor. I took what he told me, went home and further researched models he suggested. Came back the next day and made our Brother printer purchase based on his help and our needs. The fellows behind the Service Desk were also very helpful with questions and needs regarding copy service. We are fortunate to have our store in...