B&R Discount Appliances — Local services in Beaverton

If I could give negative stars I would. Stay away scammers. 1.) Found a washer and dryer set, sales guy says $799 then wanders off. 2.) Dude shows back up 15 minutes later and says yeah this one how about $899. I don't argue with him fine $899 it's still a decent deal for a "new scratch n dent washer" and a "refurbished" dryer. 3.) It gets delivered and setup washer starts making a horrible grinding sound. They say they will send out a repair man. They cancel the original appointment and put it out for another day. 4.) They tell me they are replacing it with the same unit. It's not the same unit it's 1cu ft smaller washing area has less features, but it's newer? 5.) The washer gets here cool. 6.) Wash 4 loads of laundry the dryer stops working. It will heat up, but it no longer spins. Cool broken belt whatever. 7.) Call them tell them what's going on. 8.) They have me run some tests does it heat spin freely etc. 9.) Discover the dryer not only doesn't spin, but they didn't connect the dryer vent. 10.) It's the weekend cool repairman cannot come in until Tuesday fine whatever. 11.) Tuesday shows up repair guy never shows. 12.) I get a voicemail 15 minutes before the end of their arrival time saying they needed to reschedule. 13.) This is my bad I read the voice to text on VM and just figured they would show up the next day. 14.) I call to see what time they are showing up, guy says they can't come until next Monday. 15.) Annoyed finally I say really. 16.) The guy starts yelling at me 17.) I explain to the guy everything and his response is don't insult me? I literally never insulted him just explained the situation. 18.) All of my phone calls are recorded if you would like to hear how these people treat their customers message me I'll send you the recording.

Honestly at this point I feel like they do bait and switch and try and Jack up the prices on the way. Bad...

Bashar and his crew really came through for me, an absolutely wonderful experience!

My washing machine gave out and because of my laundry closet's extremely specific dimensions I was low on options. B&R was my first stop but unfortunately they didn't have anything in my size (though they did promise to keep an eye out). I ended up having to purchase from Sears which is one of the biggest financial mistakes I have ever made.

I can't stress this enough, DO NOT PURCHASE FROM SEARS, EVER!!

They delivered the unit then refused to install and POCKETED MY $250 INSTALLATION FEE! Their reasoning was that they would have had to disconnect my dryer to install the washer and that was 'against policy.' Long story short after hours upon hours wasting time with their terrible customer service I went to the bank and issued a chargeback.

My next stop was B&R where Bashar listened to my whole woeful tale and really empathized with me. He promised to set me up and 'make everything right.' The very next day he had one of his guys (Ishmael) come out to my place and install it, all for a third what Sears charged. This was both on a Saturday (traditionally one of Ishmael's days off) and early in the morning but Ishmael was all smiles as he and his son installed, leveled, and tested both my washer and dryer. He even cleaned my laundry closet (!) and hauled away my busted washer for free! It was cheap, easy, and a real breath of fresh air after my Sears debacle.

In summary stop at B&R Discount Appliances for any and all appliance needs, best customer service in Portland. Also Bashar, if you're reading this, give Ishmael a raise or something...

I have been researching washer/dryer's for a few months. In the meantime, my dryer stopped turning, and washer has been leaking water, since its birth. On one hand, you could buy the most reliable, like Speed Queen, or compromise with a tiny Miele for a family of six. However, as reliable as they may be, the price tag would run somewhere around $2,000; so even if they lasted 20 years, that's still $100 a year.

Unfortunately, the washer/dryer industry changed, as have appliances, as they have started using circuit boards to run their electronics, and switched over to plastic parts from metal. The reliability has tanked. Even Whirlpool, one of the last manufacturers still using mechanical parts was bought out by Maytag in 2007. Bashar and his company go to auctions, and buy models to resell. Most of his washer/dryer sets were around $400-$500. I was expecting a pushy salesman with information where the money went, but he was fairly straightforward in explaining the few differences between models. I was very overwhelmed with my service, and was not there very long. Received next day delivery for $59 including installation, and removal of old units. It's an extra $20 for each flight of stairs if you're at...