This is one of those reviews you wait a few days to write because the experience was honestly just so awful you don't even want to relive it.
You keep replaying it, thinking of the things you did wrong and trying to see the point of view of those involved... trying to figure out how in the world they justify the way they treated you.
My daughter, a self-proclaimed shopping junkie and my granddaughter picked me up from work and were both thrilled to learn I needed new work boots. I hate shopping so they don't get to drag me around stores too often.
I wanted to go to REI. I've still never been but someone at work recommended them. They appearantly guarantee they hiking boots for six months after do a TON of walking.
Anyway, it was decided that we'd go to Freddie's instead. We went in and went straight to the Shoe Department. I tried on a few pair of boots. I wasn't really liking any.. there were zero available options in ladies boots, they had to be black and I was going to be spending a lot of hours in them daily.
As I continued trying on men's boots my daughter and granddaughter decided to go look for a bento box for my granddaughter and some other things for her new school.
I was in my socks when a lady brought me my admittedly very beat up tennis shoes from where I'd been trying on the boots. She asked if they were mine and I said yes. She said that sometimes people will abandon their shoes and steal new ones.
I told her I understand. One of my first jobs was in Meier & Frank's shoe department. Her name was Kathy and mine is Cathy so we chatted about that, laughed a little and moved on.
I tried on the boots I'd just been looking at, ad not loving them, went to find my daughter and her niece, my granddaughter.
I didn't get my shoes back on. I had socks on. That's that thing I mentioned above... does that justify the way I was treated? Who knows, but here it is....
Kathy came to the department I walked to after leaving shoes. It was women's clothing just behind the customer service desk.
She didn't like where I'd put my shoes down and told me so. I can't imagine they were hurting anything andi said so as I moved them.
A few minutes later Kathy and another coworker came over with more opinions. I don't remember what was said but Kathy's rudeness was really starting to try my nerves.
When her coworker rolled her eyes, I did tell her that wasn't a very professional behavior and that I'm gunna roll my eyes at her next time. I was laughing and making light of the situation...
I started to walk over to customer service ad complain... I mean seriously I get it, you think we're thieves.... you've been very clear on that.
I walked back into the department I was in and away from customer service and decided to let it go. Read a few of my reviews, I'm not out here trying to cost people jobs.
Well that was a mistake. Along comes security....
They asked us to leave!!! They might've thought to check out our loyalty cards first... I mean I'm getting pretty old.. my monthly rx's alone come to thousands of dollars and our family is there pretty much daily. Well we were.
I asked them why and it turns out Kathy's a bit of a liar. She said we cussed at them!
We asked for a STORE MANAGER.
We didn't get one. Just another liar who said that was her job. Her name was Emily I think. I'll double check the video. There was a loss prevention specialist in the video so I'm not going to post it and blast his identity all over the internet. He is on that video refusing to throw us out though, as even he could tell it was unwarranted.
My granddaughter began crying hysterically. She's pretty traumatized over the whole thing, so we just did as we were told and left.
It's unfair though how powerless we are in such situations and Kathy will likely continue to misjudge and mistreate people as...
Read moreAvoid this location. I love Fred Meyer, but this location consistently has issues. Tonight, I picked up some socks and noticed they were $14 -25% off. I ended up buying 2 packs. When I left the store I noticed I had been charged $16 each. I pulled the socks out and saw one was marked $15 and the other $16. And the 25% had not been taken off. I returned to the store and waited in line at the customer service desk. When it was my turn, I asked if I could leave my bag with them and go see if was mistaken about them being $14 -25% off before I said there was problem. The woman grabbed the bag and said, "I don't care enough" and refunded 25% of the $16 on one pair and 25% of the $15 on the other pair. Frankly, being a manager myself, I was shocked at her phrasing and demeanor. I then tied the bag up and walked back to the sock area because I was genuinely curious. I found that the exact same socks were marked $14. I also found the same ones marked $15. Apparently I unfortunately had unwittingly purchased the only pair of the identical socks marked $16. At this point, I simply wanted to give the manager a heads up about perhaps providing some alternate phrasing and kinder demeanor training to the customer service woman. I went to the front registers and heard Aisle 5 make a request for a manager override. I thought I was in luck. After 4 more announcements a manager still did not show up. I stepped to the end of the register and saw that the customers were waiting for a price check on a wreath. I let them know that I didnt work there but I had seen an email ad saying that the wreath was 9.99 as part of a 3 day sale. With that info, the cashier was able to look it up and complete the sale. While this was happening a man in a cardigan type sweatshirt went up to the closed register in the next aisle. Since he was doing something with money, I said, "Excuse me, do you happen to know how I could speak to a manager?" He said, "Why?" I said, "I wanted to give some customer service feedback." He looked annoyed and said, "That is me." I was surprised. I showed him the $14 socks and said that I just wanted to make a suggestion for the future. I explained what happened and said that I would have liked the opportunity to check what I had seen before she grabbed the bag and declared that she didn't care enough. Being a manger myself I was careful to remain polite and friendly. He strongly declared "Well I wasn't there and I don't know that it happened!" I was shocked and blinked. He then said, "I can't take care of it here." I said, "There's nothing to take care of. I just wanted to give you feedback as one manager to another." He said, "So you don't want anything?" I think I probably blinked again. He said in an argumentative way, "Well I can talk to her, but I need to know what to talk to her about." I looked more carefully at him and he looked upset, tired, and annoyed. I said, "I'm sorry if you are tired. I simply wanted to give you information from one manager to another that might help you. But I assure you, I will not give you feedback again." And I left. I was not sarcastic. I was simply matter of fact. I could have been kinder and left the last part off, but the sad thing is that I never got to tell him that the same customer service person had talked all about how her sister married a person from a specific religion (she said the religion name ) for a while and all the issues it caused with Christmas gifts and about how people can be "all sensitive" about gift cards with the word " gift" on them -- while she was ringing up a woman purchasing $1,800.50 of gift cards. That woman had asked if the gift cards said anything about...
Read moreFive months ago in the Summer around July 2015 I had several watches to be fixed with batteries and watch bands. The man who worked at the jewelry counter said he had been there working 30 years. He said that he could not repair my watches or put on any new bands or batteries. He said the bands were in the very far back corner and that we was not going to go get three of them. I went to where I was told they were and of course there were no watch bands in that part of the store. Then I went back and told him and he said that they would never ever ever never ever never ever never ever never ever get any more watch bands in for that type of watch and that they hated to work on watches. I am disabled and slow and a special needs person and never had I been treated so horribly by this man at a Fred Meyer. I found two places in Portland more than willing to fix my watches that have sentimental value to me because my mom got them at the VA in their gift shop. I know he would not fix them because I am slow and a plain jane and am not pretty. If two other stores would fix these watches I fail to understand why Fred Meyer Jewelry treated me so horrible. Like I said I know it is because I am slow and in a wheelchair. Someone told me that watches do not exist anymore which is a lie because the other day I was in JC Penney's at Clackamas Town Center and saw thousands of watches for sale and on sale. Also Freddies had watches for sale over by their hair products and their clothes area in that part of the store. Because of how I was treated at Fred Meyer in Beaverton I am telling everyone to never ever never ever never ever never never ever never ever ever never ever go to Fred Meyer to get anything repaired that is jewelry. They will treat you horrible and like crap especially if you are disabled or in a wheelchair. Please remember to never ever never ever go to Fred Meyer for anything. It is all about the all mighty dollar and tons of people to make tons of dollars. I plan to tell everybody about my experience and no one in a matter of time will trade of buy anything there again. They suck so very bad and could care less about their customers. 10 people will tell 10 people and so on and so on. Word spreads when you are a total jerk and no one will go to your store when you treat the disabled and the slow like garbage. I am not garbage. I have told at least 50 people so far what has happened to me. Then you will be like Haggen's and go out of...
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