Olive Garden Italian Restaurant — Restaurant in Beaverton

To Go service is exceptional. Dine-in service, not so much. Unfortunately it was ✨the manager✨ who made us feel the most unwelcome.

I always say that the easiest and most simple thing to do is to welcome the customer when they enter your business. It makes a difference. Neither the manager nor the two hosts that were seating yesterday were able to do such a simple thing when we walked in the door. Instead, we were met by three straight faced people, the manager did not smile, the host next to her did not smile they did not say hi they did not say welcome. There was no welcome at all. Instead, the hostess on the far right said. “Two”?

I smiled and said yes, as I noticed the manager had moved to my left side and was now looking down at my feet and looking at my shoes (huaraches I bought in Mexico). Still, she never said one word to us. I believe her name tag said “Rob”.

Now, I have been going to this restaurant since the 90s. Yesterday I took my daughter with me. My daughter has been going there with me since she was born and she’s now in her 20s. I wasn’t going to say anything about our cold reception, but it was my daughter who said “wow the service just isn’t what it used to be anymore”. And bless her heart because she was absolutely right. I just didn’t want to be the one to say it because we were having a nice day. But it’s true.

We walked past an open table near the window and the two of us were set up at a table for six in the very back in the section of a server, who did not want another table. (His face said it all and he ignored us). We sat at the table, and the server came and talked to the table next to us, and I saw him see us, but he also did not greet us or anything like that. He did not acknowledge us in anyway.

We asked to move to another table because the upper level in which we were seated, felt stuffy and was warming up quickly and it smelled bad. It smelled dirty back there.

We were happy to wait for something a little more comfortable. It was about 1:30 in the afternoon. It was not a very busy time so waiting was OK.

At that point, the manager did come talk to us to let us know that it was going to be 15 to 20 minutes wait for them to clear a table for us. She seemed more than happy to tell us that. In fact, I considered leaving when she said that. And in a way, I think she expected us to leave. Our table was ready in about six or seven minutes.

I’m not sure what the managers deal was.

She said did say goodbye when we were on our way out the door. This lack of reception is trickling into the staff and it’s noticeable not only to my self but to my daughter. It really starts with management. It really starts with the front of the house management. They set the tone for what the energy is going to be like in the front of the house.

After almost thirty years, I’m over The Olive Garden. We’re not going back.

The good news is that now I can start my search for the best Italian restaurant...

My husband and I had a terrible experience at this location. The restaurant was dirty, with layers of dust everywhere, and most of the staff appeared disengaged. Our waitress was unresponsive, leading to a wrong order. When my husband tried to address his concerns, the head manager approached us with a passive-aggressive demeanor, smiling yet uncaring, and lectured him for expressing his disappointment to the waitress.

Astonishingly, my husband was trying to protect the waitress's feelings. He expressed his disappointment with the dining experience, reassured her she wasn't to blame, and promised her a good tip. His honest feedback was misinterpreted by the manager, who seemed to take it personally and retaliated against him to silence his concerns.

It's disheartening to see my husband, a caring person who actively provides encouraging input, bullied and shamed simply because the manager couldn't handle constructive criticism.

I was shocked when she accused him of causing problems in the past, claiming he visited two months ago and caused a scene—a complete fabrication. The last time he was at Olive Garden was nearly a year ago, during a visit with his mother, who suffers from dementia and had an outburst—something he was not involved in beyond trying to assist her.

When my husband attempted to explain, she interrupted him and abruptly said, “We are done talking,” silencing him and declaring he was no longer welcome. This was delivered with a twisted smile. My husband felt humiliated but maintained his composure, visibly upset as we left. He vowed never to return to this location or any Olive Garden again. Complaining to corporate seemed pointless, as a manager like this indicates Olive Garden no longer values customer service or feedback. He strongly believes that if things continue this way, this location will eventually close due to lost customers.

The manager's patronizing attitude and unfounded accusations were unprofessional and demoralizing. It was embarrassing for our family, especially considering my husband was polite yet direct about his concerns. His comments reflected our frustration with management, not the staff. This lack of accountability falls far below the standard of...

If we could give this place 0 stars we would. It’s always hit or miss but most of the time it’s a bad experience. We keep giving it chances because it’s close to home. We had a terrible experience 4/11/25 around 7 pm with our server JORDAN. We sat down to wait for our server and when he got to us he did not even greet us, he just asked for our orders and he seemed to be in a rush. We innocently thought he was super busy and we let a lot of his behavior slide. After seeing how he was treating the rest of his tables it became clear to us he had a problem with us specifically. He did not refill drinks and we would have to specifically ask him for things. He was working his tables with joy and even bringing them extra food to take home (salads and soup) we know this because we have had him as a server before and he did not behave like this. His previous service was wonderful so we know this night he had a specific issue with us? we still don’t know what could have triggered him to treat us like this but when my partner confronted him about our experience he told us there was nothing wrong. We never ever think we are being discriminated but this time that’s what it felt like and that is SEVERE. He did not even bring us chocolate mints which is our favorite part! Last time he brought us TWO hands full of them. We left a review on the check out device on the table but I doubt we will...