Rock It Resell — Local services in Beaverton

2021-10-09

My family and I have done business with RockIt Resell several times over the past three years, both buying and selling, and have a generally positive impression of them. Usually, the staff is kind and professional, communication is clear, and transactions are clean.

In contrast, today I was astounded by the nasty attitude of the manager-on-duty who goes by the name “Troy”. We called the store in the morning to verify the items we were bringing qualified. But when we arrived, Troy surprised us with new conditions for accepting items that we have never encountered before at this store and she refused them. For instance, she refused the Delta Children Classic Wood Bedside Bassinet Sleeper ($100 value), in perfect as-new condition, because it lacks a flimsy fabric “shelf” near the floor. We hadn’t even noticed this component was missing when we assembled the bassinet and can’t imagine having had much use for it anyway. For a store that caters to families seeking a discount on safe and reliable items for their kids, it’s asanine to refuse such a useful item in literally perfect, nearly unused condition because it’s missing some flimsy rectangle of fabric that touches the floor.

She also refused a Snuggle Me Organic Patented Sensory Lounger for Baby ($160 value) for no reason at all other than “store policy” and a weak explananation that “such items might be recalled”. There’s no recall on this item which has been selling for years and remains very popular, with almost 3,000 ratings netting an 84% positive score on Amazon.

Yet another item she refused was a beautiful Paw Patrol truck that offers so much fun because of two stickers that could have been easily cleaned off with a bit of rubbing alcohol.

Troy attributed her decisions to the marching orders from the owners. I accept the plausibility of this explanation. However, it was her condenscending tone and nasty attitude that really bothered me and my wife.

After explaining that the bassinett had been transported in the SUV of a friend who dropped me off and I’d have to come back to pick it up tomorrow, she pressed me to disassmble it right then and there in the store. Since we will take it elsewher I firmly declined.

In order not to encumber the store’s floor space, I was able to arrange another SUV ride later in the day to pick up the bassinett. While there I also requested a receipt for the prior dropoff which Troy had failed to provide and she became very aggressive by faulting my wife for not asking for it earlier. I replied that this has never been an issue before since we were always provided a receipt by default. She continued her aggressive argumentation at which point I pointed out that it’s legally the store’s responsibility to provide a receipt. That’s when she just snapped and angrily yelled that she’ll just return us all our items. During that long period of searching, she lost two buying customers waiting in line.

My wife and I had seen two items we were interested in buying but after this type of interaction, we’ve lost the appetite for doing business here. Wasted precious weekend time with family, gas, and friends’ time for this nonsense. We seek to make joy and harmony in our home and to provide the like in our relationships and transactions. Sadly, this is no...

Recently consigned 16 designer purses and wallets. They were not selling so I decided to pick them up which I had been told was not an issue when I consigned them. I called a head and was told I didn’t need an appointment and to just come in. When I went the next day they asked why I didn’t call a head. I advised I did and was told not needed. They then said they don’t know where the purses are on the floor or that they don’t find them for me and I have to do it. It took me over an hour to find all but 6 of the ones left because they were hidden in piles of stuff etc. no wonder they didn’t sell. Finally someone printed a list and said 5 of the ones missing were sold in another system and I would be paid for them later. They could not find the Kate spade wallet but said they would have the manager call me. Never heard from anyone . Went into there today. Manager said only 4 total sold so far and that was 40.00 and one for 8.95 pending. Remember these are coach, kate Spade items. She then said the last one for 8.95 I would get paid in January but only if I didn’t take the 40.00 now because they are now changing their policy to only cut checks over 25.00. She also said they are not responsible for stolen goods or and will not look for the 64.95 Kate spade wallet that is missing. In addition there were more than 5 sold according to the records I received first time I was in as some had sold that did not include the last 5 found in “the other system”. I have consigned with many other places and never had these issues. BEWARE VERY POOR CUSTOMER SERVICE, THE STORE IS VERY UNORGANIZED, NOT PROFESSIONAL AND A RIPOFF! THEY DONT TAKE RESPONSIBILITY ...

A bit pricey for used stuff but they have an amazing selection and business is booming so if you're looking to sell your items then this is definitely the place to do it. My only big complaint is that they sold my mom a piece of junk swing that didn't even work and then wouldn't give her her money back, only in store credit. I called the store less than an hour after she purchased it. They said if she returned it before the store closed they might be able to return it but their normal policy is no cash refunds, only store credit. I explained that this is different, its not that she bought it and we dont like it, it that its completely broken and unusable. Plus the store was closing in 20 minutes and there was no way we'd make it there and I think she was banking on that. My mom is not very good at advocating for herself so I went back with her and asked why they didn't confirm that the swing functioned properly before putting it up for sale. The sales girl said "oh well we just have to trust our sellers that they are bringing us functioning items" she just kept talking in circles until finally we were like whatever just give us our store credit. I think it should be policy that any item that plugs in or takes batteries should be turned on and proven to function before selling it to a sucker...