White Birch Design Company — Local services in Beaverton

UPDATE : Thank you for your response, however, that only confirms my decision to not frequent your establishment. To set the record straight, your employee contacted two of her supervisors via phone and was instructed by them to take the action she did- - so claiming that I did not take the proper steps and didn't contact the correct person in the correct way is disingenuous at best . What is "unfortunate" is not that I left a valid and honest review but, instead, that you chose to chastise me for leaving that review and continue to blame a customer. Again, you have every right to manage your establishment as you choose, and I have every right to not frequent it. As such, I will keep the defective item and use it as a paperweight.

I purchased a small suction cup clock ($10)for my office. By the time I was finally able to use it, it wouldn't stay suctioned for more than a minute or so. Unfortunately, that was past the store's 10-day refund policy- which I understand. However, given that it did not function as intended at its first use, I thought it would be reasonable to exchange (not refund) it for one that worked - I was not expecting to get a refund. When I got to the store we tested out a different one to see if it was just an issue with mine and it also fell off the wall in less than a minute which tells me that it is simply a design flaw with the product. After pointing that out, the most they said they could do was to exchange it for the exact item even though they were all clearly defective-which made no sense.I would have been happy to just exchange it for something else in the store but they were not willing to do that. Being a small business owner myself, I was surprised at the unwillingness to come to a reasonable resolution. Clearly they have the right to do what they want but I probably won't be shopping there again. If you do, I would stay away from the small...

Do not bring children in this store (I know this is not a kid-friendly place) but we were followed around by a staff member who repeatedly told my kids to “be careful” I finally had to leave without making my purchase because we felt so uncomfortable. The merchandise is so cute but I don’t know if I even want to come back...

Love shopping here! Come back often as there’s always new treasures to find. Great place to shop for home, gifts and the...