Aaron's Rent To Own — Local services in Beckley

If I could give zero stars I would, I took over payments on my mother's bedroom suit while she was going through a divorce and her husband refused to pay. I contacted the store and had everything switched over to me and gave them my card number to charge my account. Every payment came out every month till June. I assumed it was paid off since no payments had came out 4 months later while I'm at work a Aaron's worker stops by my house and began harassing my mother for a payment or the furniture. My mother calls me I tell them I thought it was paid off no payments has been taken out in 4 months no calls no letters nothing. The manager Josh a real jerk thought he was going to be a smart * to my mother on the phone while i was on speaker. Not with me I left worked and pulled in to find a illegal truck parked at my house dead tags no company name or DOT number or any identity to who they even were. The worker inside with no id showing who he was, I said no I'm going to pay you this that you all say i owe but it baffles me that all of the sudden no one has my contact information but y'all have my address but y'all had no way to contact me to say hey your payment isn't going through??? But rather show up 4 months later to repo and harass my mother demanding payment who isn't even on your lease and yet can't produce lease info or give me time to find info on what's been paid and not. Now I'm not sure if owed anything at all because Josh says that there is no information with my name attached to the account and all contact information somehow was wiped clean hmm I bet my dang payments went with that to. Definitely won't buy from these people again go to big lots and a+ rentals if your doing lease to own I have bought from Aaron's personally on the same as cash because they were cheaper than some of the other retailers but never a full lease to own agreement. Not ever again! I'll just use Ashley's and Lowe's and pay the extra money to them and haul it myself. I'll be contacting attorney...

EDIT: I would take stars from my previous review, if it didn't hurt my prior comment. Which I stand by. The guys at Summersville are 100% better to deal with. That day he just happened to be there.

This time however, my cousin purchased a bed that came with a comforter set, & space savor. The bed wasn't satisfying so, it was taken back 3 days later (WITH the 5 piece comforter, & space saver) However, when the bed was reserved for the $1 & picked up. They immediately tried to charge our account a full balance, regardless of the $1 pays the month ad. Nonetheless, they showed up after the bed. The delivery man, was on his game & very nice. However *Josh & Allen at the store were extremely rude. Claims they weren't returned. When ask to watch the camera. Allen(Alex) whatever his name is said "they don't work" convenient huh? I let the delivery guy into my home to look around, we had already swapped for a king bed anyway. Their comforter nor space saver was here. (That's bc it was returned with the 1st mattress that was exchanged) when they tell u hang on so they can check inventory, they really don't they stand around a few minutes & back to the phone to lie. That day when I called my husband *Josh quickly changed his story & hung up on the delivery guy. To which the delivery guy Apologized like crazy, but it was not his fault. I absolutely hate dealing with individuals in the Beckley location! They are so ill-mannered it's unreal....

We had a wonderful experience with the manager from Summerville who was over in Beckley, he helped us out with our furniture & when the refrigerator we picked out didn't work, he & the guys working made sure to help us get a new one the same day. The guys who came by to check the fridge out had extreme patience while we removed the one that didn't work. They were all great guys & very helpful. They even followed up with calls to make sure that we were...

If I could give aarons zero stars I would.. I paid off my washer and dryer and then my dryer stopped working they came and got it but told me they would be here early then didn't show up til 6pm and the loaner they brought me didn't work. They brought me a 2nd loaner next day and the heating element is out on it. So of course i work a full time Job and work out of town so they had to schedule a time around my job to bring another loaner, was supposed to come today (wensday) between 10 and 3 called at 305pm ato find out I'm not on the schedule until Thursday so again wasted my day off when I had 101 things to do but was waiting on them...I can't wait to get my dryer back fixed so I don't have to deal with aarons again it has been a nightmare...I have a big family and will make sure none of my family of friends shop at aarons!!! I guess loyal customers doesn't matter anymore. I have shopped here before and was never late on payments and paid off my stuff early or straight out...no more aarons u lost a...