National Mattress & Furniture Warehouse — Local services in Bedford Heights

Stay away. My family member bought a table from the Bedford Heights location. She came back to make the final payment and they had sold it. After selling the item she had in layaway they told her she couldn't even get her money back. I bought a bed and mattress from them and asked would I get a new bed from the warehouse they said yes. Wrong! They gave me the bed and the mattress off the showroom floor. The bed rails were broken and missing screws, they didn't even provide instructions on how to put it together. They delivered the item without a box or even rapped it plastic. They just dumped it in the middle of my living room floor. Stay away from National and any company that refuses to offer a refund even if they mess up and...

I Purchased a "Leather Couch/Loveseat" ,My husband picked it up ,Our first time using the Loveseat Recliner, It didn't Recline bck , Instead of offering us a replacement they decided to fix it ,It took 2-3wks to get it bck ,It Was wrapped in plastic therefore we didn't test it when we received it, I truly believe it was a defective item , They believed we broke it mind u we never sat on it for 4 wks after bringing it 🏡 home, we don't hv children nor do we hv large animals, But they insist we did something to it ,....(SMDH)I'd never Purchase another item from here again, Bad service IMO,IT WASNT BOXED ONLY IN PLASTC🙄I also believe these ppl sell the demos to costumers, that's why the product is...

I drove 30 mins to get a sofa love seat that the website has displayed blue n black but the representative tells me that black on black is the color and not blue( sku #6250. )I could understand if they said hey we don't have that color left. But the fact that they said it's blue instead of black wen I'm not color blind upset me a bit. now hopefully I can post the pic to show that's it's clearly a blue/teal. The guy in the store agreed but the people above him...