We ordered a lasertag kit for my son's 9th birthday party, but the equipment did not arrive in time for the party. The party was set for a Saturday and the equipment was scheduled to arrive by Friday. Laser Tag Source LLC uses UPS for a shipping agency which does not deliver on the weekends.
When I contacted the Operations Manger, Tony, at Laser Tag Source LLC about the delayed shipment he did the right thing and provided a full refund on the rental cost and the shipping costs. They guarantee a 100% refund on equipment that arrives late and I can attest to that guarantee.
In addition to the full refund, they let us use the equipment on Monday and Tuesday the following week for free. Kids and I had a blast by ourselves those two days.
My only recommendation to Laser Tag Source LLC is to use a shipping company that delivers on Saturdays or add more time on the front end of your delivery schedule to make sure your stuff arrives on time...
Read more3 out of 8 laser guns we rented were not working properly (very poor accuracy due to broken lenses or other issues) which left me with a bunch of very frustrated kids and I had to stop the activity due to lack of interest. I sent an email to complain and never got an answer back. Does not look like they bother fixing their equipment which is very worn-down. So if you looking for proper laser tag equipment for a fun and competitive game stay away from...
Read moreI ordered just a week prior to our Son's birthday party and still received 2 days before the event. Everything was exactly as shown on the web. the whole process was so easy and saved so much money ! Customer service was wonderful and the return process easy. It was quite cold out and could barely get the kids to come in for cake ! They took a short break and started...
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