T-Mobile Authorized Retailer — Local services in Bedford

I spent almost an hour in this store and left with nothing. The manager Mark was condescending and just rude - kept saying "Excuse me but I'm trying to tell you" whenever I asked a question.

I was the only customer in the store from the time I walked in to the time I left. I wasn't even greeted when I walked in and they barely looked up at me when I got to the desk in the back. I was surprised to not see any plastic dividers at the service desk, although one guy did have a mask sitting on the desk. Mark had the other guy look stuff up on the computer/tablet which took entirely too long!

I asked for a printed proposal of what my options were and was told they couldn't but could write something down for me but wouldn't really mean anything. I finally realized I was not going to get good customer service in this store, so I thanked them and left. Mark asked me if he could get the door for me, while he was still in the back of the store... why offer after I'm standing in front...

This store is very disappointing. They do not stand behind their product. I have had nothing but trouble with TMobile getting phones paid off like they advertise. It has been going on now for 3 months and they will not call me back to even talk about it. They talk a good game to get you at T Mobile but will not honor their agreement and most of all their service area stinks. You are always dropping calls no texting or messaging in a lot of areas. There new Satellite service does not work like they say. It is all a joke. If you want one of the worse cell phones companies I have ever been with we’ll T Mobile...

Sprint used to take money off my bill whenever I couldn’t make phone calls (which was rare) but I can only assume that T Mobile would be bankrupt in a month if they did the same. If you are having the same issue and your internet isn’t working either, please be aware that their excuse that the towers in this area are being worked on has been used for around four years. I admit I am ignorant to such things, but I do have to wonder what kind of work it is they can do on a single tower that could take longer than West Virginia road...