Berglund Ford of Bedford — Local services in Bedford

My car was in the service department for SIX WEEKS. I dropped it off for a suspected transmission issue. The servicer I communicated with was great and this should not reflect on him negatively. The whole ordeal took entirely too long. I was given the run around about what was wrong with my vehicle. I was first told it was able to be reset and they submitted that thru my car warranty. I was then told it was not a reset that was needed but a whole new transmission. Fine. Then days-weeks later, it still was not complete. It finally took me calling one last time and being very frank about the fact that if my vehicle was not ready that day, someone from Burglund ford would be providing me a vehicle to drive. I work a full time job. My husband works a full time (usually over time) job. We have two children, both in sports. On top of the normal life things like doctor appointments and such. So it was very inconvenient to be without my vehicle for six weeks. On top of all of that, when I dropped it off, I left a list of things that were a problem. The possible transmission issue, the passenger side mirror wouldn't move properly, the passenger side blind spot detector was out, exhaust mount needed replaced ( the replacement was in the cup holder, it just needed to be put on) and I think there was one more thing. The mirror was never fixed and the exhaust mount was never put on. I imagine with having my car for six weeks, these things should have been completed. I paid a co pay of $300 o y'all for services that were not completed. My car warranty would have covered all of this under this $300 payment. Instead, now I have to find another dealership and pay another co pay to have this corrected. And to put the cherry on top, the other exhaust mount was broken when I picked it up. Im not is sure this doesn't have something to do with being at you facility. A refund of my $300 would be very much appreciated considering my car is not completely fixed and I'm going to have to take it somewhere else. Because I'm surly NOT returning to...

My fiancee and I ordered a Ford Maverick from Berglund in Bedford, September 2022. It was nothing but a hassle and headache through the entire process. We were assigned 4 different salespersons throughout the process. This led to confusion multiple times. Any of the customer service team is next to unhelpful, incompetent really. To top it all off, we went in two weeks before the truck was delivered and got pre-approval for the loan, to save time for when the truck arrived. The day the truck arrived, our credit was ran again. As we were finishing up the paperwork, I noticed the rates of the loan were nearly 2% higher than what we agreed on. I showed the sales manager Ron our notes from the previous meeting and showed where we were approved for the lower rate. He had to redo all the paperwork. The entire process that day took nearly 3.5 hours, even though we'd already done all of the work previously. While signing, they offered me a 7 year/85,000 mile warranty for $3300. I refused because I'd already had a quote for the same coverage at $1355. Ron chopped the price all the way down to $1800. I still refused because that's when he showed me, they're purely for profit and not for service. Was I offered the $1800 in the first place I would've bought it, no doubt. I completely understand making a dollar, but to nearly double your money is completely wrong. The final straw is that nearly two weeks after having our truck, my fiancee and I get a notification on Credit Karma that our credit was ran yet again! This time without our permission! We called up Ron and he explained it away as he didn't do his job in full, the day we signed the paperwork. He said it wasn't malicious or anything. I told him he had no right, nor did anyone from Berglund have permission to run our credit again. Because of Berglund, I now have a total of 9 hard inquiries on my credit. Be wise and stay away from this establishment. I wish we would've ordered from any other dealership besides Berglund. That was our mistake. It is a mistake, we'll...

Beware service at this dealership. The gaslighting at this establishment is of epic proportions. General breakdown of events. 2018 F150, 50k miles, 2.7 V6. Catalytic converter bad. Second one. First one fixed in six months. Check engine light came on two days later for second Catalytic. Put in system and told basically first come, first served. This was June 2022. After two months I started visiting, in person, to ask for updates. By early December was told to call Ford to push through the request. January 3rd, 2023. Upon arriving at Bedford Berglund, was told part was shipped, BUT never arrived! Because it was "shipped", I was removed from system. I called Ford again to complain and they said that, "yes, we had part but don't anymore. " Then told by parts manager that it was not traceable, didn't know if it showed up, had to restart my case again that Ford helpline can't really help anyways. Also, said I had to restart my emergency part request every 30 days. Ford said that wasn't true. No one knows who kicked me out of the system to make it look like I've not been waiting...