Bennett's Gems & Jewelry — Local services in Belfast

On the surface, Bennets Jems and Jewelry looks perfect, but underneath it all, the owner herself couldn't care less about you. The reviews up to four years ago tell a similar story to our experience. We purchased an engagement ring New Years Eve 2022. I changed my mind, and wanted to return it. They have a no returns policy, which I fully respect. So Kim (the owner) said don't worry, you're in the best hands with me. What a horrible lie that was. She offered to make us a "custom" ring in exchange for the ring we purchased. Turns out she doesnt offer fully custom, only partial custom. You're limited to a book of options for the ring base, but Kim will find you a stone at your request. We asked for a teal sapphire stone with moissanite for the accent stones on the band. She promised it would be finished in 2-3 weeks based on what we wanted. We were over the moon excited. Sadly we were filled with false hope, and this was only the beginning. THREE MONTHS LATER, she was unable to find the sapphire, came up with so many excuses I can't count as to why one hadn't been found, so we ended up finding a stone ourselves (We purchased the stone from a man she said she "works with all the time", but she never found this stone herself?). We gave her the stone the same day we bought it on March 18th. TWO MONTHS LATER, on May 19th the ring was finished. We go to pick it up. Not only did she go over our set budget, after driving 5 minutes down the road, I see THE STONE IS CHIPPED. We turned around, showed Kim, she said again, don't worry you're in great hands. She'll get it fixed. She never apologized, never took responsibility for her contracted jewelers breaking my stone. She texted me almost 1 MONTH LATER, June 7th, "Hi Krista, we expect to have the gem cutter done with your stone within 2 weeks. Then it will be reset and ready to wear. I'll notify you as soon as it's back in my hand." TWO MONTHS LATER I asked for a refund since I hadn't heard from her; she refused stating "I just went to a gem show and spent all my money for my business". I asked again over a month later for a refund and shockinly, after I reached out, the ring was magically finished. I JUST received the ring today, October 7th. It has been TEN MONTHS when this whole thing was promised to be 2-3 weeks. Kim has constantly put the blame on us from day 1. Telling us we need to be more patient when we only ask for updates after it's well beyond the timeline SHE provided us, saying we don't understand how busy the jewelry business is, constantly blaming "its Mothers day things are busy", "It's summertime things are busy", saying it will be perfect and we'll forget all about this. This has been a NIGHTMARE. Do not buy custom jewelery, do not get jewelry repaired with them. Read the other 1 star reviews. We're not alone. Kim wears a very pretty mask, but she is a horrible woman and does not know how to treat others with kindness. She needs to learn she is not the only one dealing with the stress of life. Absolutely abhorrent...

went in with my boyfriend on December 14th. We bought an opal ring, wanted it resized. So we gave the ring to Kim to take to her jewelers to get it done. We didn't realize what a hassle it was going to be. This is what happened since December 14th. For 4 weeks We were going round and round being told that 1, the jeweler was out. 2, Kim couldn't get the ring to the jeweler or even contact the jeweler. 3, that the ring was at the jewelers. But to find out after month of waiting, she told us that she lost the ring. She said she "miss placed the box and can't find it" after I asked her if she even took it to the jewelers in the first place. It's just excuse after excuse after excuse. Now, after her telling us that she found the ring and KNOWING that if she found it we wanted it back in our possession so we didn't have to keep going through the round about of excuses and lies. She found the box that the ring was in and guess where it's now at? THE JEWELERS. AFTER we told her we wanted it back the second she found it. And to make this even better, she told us we wont have it back until January 28th. A month and a half after first bough the ring and put it...

Cute shop, but what horrible rude women we encountered. We walked through the door, knowing it closed at 5 on Easter and both women in seconds from each other let us know they were closing in 10 minutes, in a very rude tone. we were aware...All 3 of us were taken back. The girl that was with me was looking at a necklace and the lady behind the counter said that's going to cost you 3 figures.......I was like what? I was so exited to take them into the shop and was so embarrassed over their rudeness here. When my son asked how much something was she sighed because it was to much work, to answer him, so I answered him. I have never in my life felt so belittled. In 10 minutes we spent 60 bucks and would have spent more on another day to get everything they wanted. I thought aha, I have now found a local shop my 3 adult kids love gifts from.....NOPE, I will go elsewhere. I will say at the end of the visit one of the ladies had changed her tone entirely and was...