Eastside Harley-Davidson — Local services in Bellevue

This week I had the chance to buy a new Street Bob from Eastside Harley. I first started by reaching out to them via email and asking about availability of a bike they had on their site. Krystel was the first to respond, did so very quickly, and then looped in Johnny to get me the final details I needed.

Within a couple short emails, Johnny not only had my deal locked in, but also had agreed upon numbers for a more complicated deal with a friend of mine (his bike is being ordered, so not quite a done deal yet). The numbers for both were fair, and Johnny didn’t waste either of our time going back and forth, which means a lot.

When I got to the dealer I was helped first and last by Jerry. He was a super nice guy, took great care of me, walked through the features, and answered any questions I had. The shop even had the preload adjusted for me like I asked. Not only that, Jerry helped me load the bike in my trailer on a hot day, which made it much easier to do.

After a short wait on a very comfy couch, I met with Joey, the finance and paperwork guy. Joey was great. No high pressure sales to buy the extra packages, he did walk through everything, but was respectful of my time and decisions at every step. We ended up not only taking care of paperwork but having a few laughs over a shared hobby and places we’d been. It’s not everyday you’re wanting this part of buying a car or bike to take longer just because you’re having fun talking with the guy!

All in all, this was my favorite motorcycle or car buying experience I can recall. Everyone at the store was super kind and seemed genuinely happy for me picking up my new bike. The folks at the different departments on the tour were all very nice, helpful, and informative.

I drove past no less than 4 other Harley dealers to do the deal with these folks because they treat you the way you should be treated. After all, shouldn’t buying a new motorcycle be one of the most fun days you could have? Eastside Harley seems to think so,...

This rating is for the service department only. Sales might be great. The service department is absolutely horrible though. First off they have you sign a letter agreeing to pay a diagnostic fee of $160. This is a money grab pure and simple. I brought my bike in because the driving lights weren’t working. They told me they needed to do a diagnostic on it when in actuality any decent tech would have checked the fuse first thing and replaced it. (10 minutes from start to finish max.)The personnel are not attentive do not call back do not provide accurate information and as I was told by Scott I had no right to be upset with them for being ignored after only 30 minutes at a Harley Davidson dealer. Two people in line in front of me left without being acknowledged in any way too. Additionally I was told that my front tire needed to be replaced. It had less than 2,000 miles on it. Scott said it had irregular wear and I must not keep the pressure up. Someone else said the tread was gone. Someone else said it looked like the sidewalls were all cut up and that I must have run over a lot of rocks. I told them to replace the tire since I need a good tire for a 4000 mile trip coming up. I then called the service writer and told him not to replace it. I wanted to examine it first. The tire was replaced anyway. I threw an absolute fit with these people. Scott offered to just comp everything after I told him what I thought abut their service. He told me to get out and never come back. I wasn’t looking for anything free. I did want to be treated fairly and courteously. Apparently if you’re a Harley dealer this is not in the formula. I payed for the new tire, took my old tire and left. Do NOT do business here! You’ve...

I’m going to write a formal letter to the owner of Eastside Harley in Bellevue, WA. Until then, I wanted to write this to let potential buyers know what’s up. I’ve purchased several new vehicles from dealerships, and the salesman are usually scum bags that don’t want to get a real job. They’ll listen to how you are not comfortable financially, but have saved to buy whatever it is, then they’ll talk you into spending more money, and they’ll throw numbers out at you that sound great, but when all is said and done, if you weren’t vigilant in keeping an eye on the real numbers, you’ll realize you got taken BIGTIME! In my experience, sales people are right up there with yuppies and insurance companies; a complete and total waste of oxygen! BUT, not at Eastside Harley. These people were sincere and fair, friendly, kind, and honest. I set out to purchase a used bike, which was almost new, and I had a certain budget. After choosing the used bike, the salesman Jon, said he could probably get me a brand new model for the same payment, the warranty had run out on the used bike, and the new ones had better...everything! Not only did he make good on his word, my monthly payment was $2 LESS/Mo.!! They gave me a genuine deal, it took no time at all, and I got much better for what I bargained(I have this thing with never ending a sentence with a preposition...). This was, BY FAR, the best sales experience I have ever encountered. My gratitude goes out to everyone at Eastside...