Sunrise Pest & Turf Management | Bellevue, WA — Local services in Bellevue

I was not at all pleased with the service provided by Sunrise who I called when my tenants reported a mouse problem in my rental property. Sunrise showed up on time and performed the work as expected yet afterwards my tenants complained of even more mice in the house, not fewer.

They were upset and I was frustrated after having spent several hundred dollars without remedy. Sunrise assured me that no secondary poisoning was possible yet the main ingredient in the bait they use the same active ingredient used in Tom Cat bait which is clearly marked as an environmental hazard to scavenging animals and birds of prey whom I very much want to protect.

My tenants also reported a very high electricity bill and very cold house immediately following the visit by sunrise. I had to hire in another person to investigate what was going on with the heating situation only to discover that 4 furnace ducts had been disconnected from the furnace allowing all the hot air out and allowing rodents to enter the house freely.

When I called sunrise yesterday and told them what happened, the representative Chris had the audacity to blame the disconnected duct work on mice. The ONLY person who had been under the house since the furnace was operating normally (and it was only a year old) was the technician from sunrise.

I find it very unprofessional to blame rodents for disconnecting all 4 ducts (this is sheet metal)! His attitude was one of no regard or concern regarding the frustrations of me, my tenants or the additional hassle and expense of having to have someone come out and spend 2 hours reconnecting the ducts to the furnace.

There were other minor issues with their service but these two are the most concerning and warranted a warning to others. I have since hired a different service provider to make the repairs to the house that were recommended to prevent further...

We have been using Sunrise for a few years now and they've always provided outstanding service. Their professionalism sets them apart from the rest and I have noticed a pleasant uptick in direct customer service in the sense of care and compassionate service from the technicians recently. Not that any tech has been less than expected, just never really had much interaction with them before this year. On the most recent visit, Robert went above and beyond. We were able to connect over a shared experience of a close loss we both recently encountered. Although his words were not explicitly requested, they hit home and gave me the sense that we were in good hands not only because of his caring demeanor, but also the care he showed for his career. We did a brief walkthrough and he assured me a couple problem areas could be handled accordingly. He took his time going through each area of our property which I truly appreciate. Upon completion of the service he checked in with the work that was performed. Afterwards, we shared a brief conversation about the shared experience again and it reinforced how great Robert truly is. Between his compassion for my wellbeing, to his thorough work I would be glad to have him back for any service in the future! One of the...

I've been using Sunrise Pest since 2013 when our house was built. On many occasions over the years, someone has rung my doorbell because "they're in the neighborhood" selling another Pest Control Company. I always tell them I have someone already. Someone I trust, and someone who is doing the job that needs to be done.

Sunrise is reliable, honest, professional, and affordable. The service techs are great. They know what they're doing, but are also very much listening to what I'm concerned about. They never brush me off.

In recent years we've had a yearly flying pest issue. Boxelder bugs. Because they carry no diseases and are non-destructive, the State of Washington just considers them pests, and would never do anything to control them. It's up to the homeowners to do or not do, whatever they see fit.

I trust Sunrise Pest to help me keep this annoying issue under control. I trust people like Roman, because they know...