Belton Regional Medical Center — Local services in Belton

On Friday the 13, 2020 I went to Belton Regional ER for chest pains, shortness of breath, nausea and swelling in my legs and lower abdomen. I was seen by Dr Rosenberg and Nurse GS. I am 41 and have not been previously been diagnosed with any health issues. My BP was 177/112 and I was given lots of test. I stayed in the ER with my chest hurting for 5 hours. Once, while in pain the machine went off and five people I only assume Dr’s and nurses ran in my room in what seemed to be a panic. When I ask why the machine was going off I was told they mess up from time to time. One nurse told me she would bring me an aspirin but never did. After several test and blood work a few hours apart I was told I can go. I asked what was going on they told me non cardiac related. My discharge papers were so generic with no patient specific information on it. I asked the nurse for something showing what my BP was or the reason I was seen in the ER today and she asked me why. So, now I am getting my things still hurting and having to plead for something in writing showing the reason I was in the ER today. Maybe things have changed but the last time I was in the hospital this information was given and you signed that you received it. Anyway, the nurse offered to hand write it on the generic printout. Knowing this would not be acceptable for my job I told her that won’t work. Now I’m fighting back tears cause it should not be this hard. My chest is still hurting I can’t get help at the ER and now I can’t even get paperwork to show my job. She asked why I need it... OMG with each question it just made my chest hurt worse. She is now explaining HIPPA to me. When I tell “I am the patient and I need something showing I really went to the ER today” she told me all they could do I write a excuse note. Asked again to hand write it on the generic documents too. I told her NO please on a letterhead. I had no more energy and did not want to keep going back and forth. She stormed out as if I was causing an issue. They write a note saying to excuse me for three days of work. I don’t work on the weekend so this was useless to me. They never told me what was going on. They did not go over any of the test results blood work, EKG or the other test they took. I don’t what to expect when leaving the ER. It was the worst ER visit I have ever hadI sat in my car and had to stop myself from crying cause it made my chest hurt worse. I don’t understand how people can treat other people this way. When I left the ER I literally felt worse then I did when I got there. I hope someone that can make a difference reads this. These are already strange times. Do we just let people go? What happened to the oath to help others. I am so disappointed. I will never go to this hospital again.. I don’t believe they would do their best to save my life...

I would have to say that this is one of the worst hospitals that I have been too If I were you I would say research is a better hospital than this one and we all know that research has their issues. However at least research hospital did everything in their power to find out what was wrong with me. Lets just start by saying that I had arrived there one of the only ones in in the lobby besides one other family. This hospital is so greedy for the money but not to provide accurate care. I had went to do a urine sample before being called back for care and when I opened up the door to come out of the bathroom the nurse was right there waiting on me. Which I thought was great at first because that means no wait time and this is at 8:00 at night. Then they take me back and do the usual thing they are supposed to do.Then like ten minutes later a nurse comes in with a prescription and discharge papers not explaining anything that was wrong with me. I came in for a bladder pain and they did not address the issue at all. I am not a drug addict that shoots up pills and yet this how I felt I was being treated. I clearly came in telling them that I had taken ibuprofen for the last two days and it has not helped and then the doctor didnt even know she came in the room to discharge me before he had came in to tell me any details about my situation. I felt like I was robbed out of $200 for this visit. To top everything off I had received nothing for my pain. I mean why drive out this late and I could have just stayed home and taken ibuprofen from a a stuck up doctor and nurse who think they are better than everybody because they have a degree as a doctor and a nurse. Well guess what I have a degree also and I will not treat people the way I was treated. It is safe to say that before I let anyone from a HCA hospital touch me again I would rather die. Well they didn't even touch me to see where my pain was nothing. The doctor ran out of the room so fast he looked as if he was drunk with his pants sagging like oh well who cares what is wrong with you. I am so frustrated because once I took the prescription to the pharmacy as recommended by the smart ass nurse. The pharmacist at cvs was pissed at them also. He stated that they should have told me that no insurance carrier will cover this medication because you can buy it over the counter for under $10. I was pissed this pain I am having is serious and to be completely neglected is extremely wrong and I was warned not to go to any of their franchises but since it was close to my home I went ahead and took the chance on going here and because the wait time online said 4 minutes I can see why it says 4 minute wait nobody want to go to this incompetent hospital to care for...

I was there for suspected TIA. It started with vision loss in right eye and progressed rapidly into cognitive impairment where I couldn’t remember words and formulating sentences was nearly impossible. It was very scary. I should’ve had an MRI but “there [was] no mri tech staffed” at that time. CT scans can’t detect TIAs. Also, the longer you delay an MRI the harder it is to detect. I’m now waiting over a month to have an MRI at the imaging facility I was referred to. That imaging facility should have received an order for MRI so I could bypass consultation instead of further delaying answers. Not only that but they called me today to ask why they were even seeing me because no records were sent over. This is why people have to be their own advocate. I do not feel like my health was of importance while being treated at Belton Regional. Time is of the essence and that should be understood across the board. I had to call Belton Regional and request the MRI order be sent over, it never was. I was told that the physician that assisted me was “not in office but, I can send a message with the request”. I got off the phone knowing an order for MRI was not going to be sent. To make matters worse, the woman that provided me with my discharge paperwork didn’t go over anything except for accusing me of “freaking [myself] out” sure you might see that from patients but that was not the case. Yes it was highly concerning and scary to lose cognitive function so my heart rate was elevated at arrival how could it not be? That was certainly not the cause of whatever was going on. I have had two panic attacks in the past, I know the difference quite well. To be completely invalidated and treated as though I was crazy was both disheartening and defeating to say the least. I got home was still having some issues, slept for several hours, then reviewed my paperwork to in-fact read it was a suspected TIA. Not sure why that wasn’t discussed at discharge, only to “follow up with outpatient MRI” with zero sense of urgency.

ETA: attempted to call the quality department phone number provided in reply and the number is...