Butitta Auto – Belvidere — Local services in Belvidere Township

I normally really like the service I get from here as it is really close to my home. But I did not have a good experience today. I dropped my car off at 1 and asked them to call me when it was done 4:30pm rolls around and I have not heard anything from them. I call and ask if my car was ready and the guy said yes it was and that they have been busy as that is why they had not called me. Normally, when I go to get my oil changed they do not move my car seat but they did this time. I also walked in to to pay and I stood there for about 5 minutes for someone to come. No one was coming so I opened the door to set the bell off to get someone. Finally, someone came though he forgot to get the mileage so he has to go back to my car and get it. When, I finally get in my car the seat is moved, not that big of a deal really but that's not the point. When I look to see when I have to get an oil on the sticker it was the old one! I had to go back into the store and ask for one. Yes, I understand that places get busy but I am busy as well! I do not have time to sit around all day for a phone call to say my car is ready to be picked up. I normally get a call saying it is ready to be picked up as soon as it is ready. I am not very happy with the customer service I got today. Furthermore, when I arrived both times no one was wearing a mask. I do not know what was going on...

For anyone who are like me, i like to do my own work on my car for the simple fact i never had the money to pay a shop and i used to have the tools and garage for any work i needed to do. Anytime i have taken my car to a shop it has been a bad experience and i have trust issues, especially being a young woman, they try to pull fast ones on me, get my money and to "fix" unnecessary things at the moment. Recently my used car needed a clutch replacement... let me tell you... Tom is unbelievably AWESOME! He listened to my rant of anxiety about even walking in there and my situation... I also work an hour away and had to wait almost a week for a day off... Tom stated that if anything happened in the mean time he would make sure i got to work and everything... I can't write enough to explain how grateful and happy i am with this shop! My day off came, they got it done within the time they stated and now my car is driving like new! Tom stands by his work too and i can see why. I will always recommend this shop for anyone in the area! Thank you again to Tom and any mechanics that were...

Evidently, after getting service done on my vehicle a couple of weeks ago, I experienced what sounded like significant troubles with my brakes while on the way to Chicago from Belvidere. It sounded so bad that I immediately pulled off of the highway and tried to park to figure out what would be best. It turns out that after going to a local shop in the Bellwood area, there was a missing bolt in my calipers. Needless to say, I am very disappointed with Buttita. I was lucky that my brakes didn't complete fail on me while driving on the highway. I somehow went about 2 weeks with this issue. Buttita was able to work with the local car shop to pay for everything, which is the bare minimum that needed to be done. I just feel like this is due to either negligence or incompetence, from whoever specifically serviced my car. Since having my car, Buttita has been good to me. But I think I'll be looking for find another car shop soon. Things really could have ended much worse for me. I'm not really sure how many people will be reading this but I hope this review is seen by anyone who needs to...