Appliance Parts of Oregon Sales & Service — Local services in Bend

Amazing service! Super friendly staff and we are fans of the same football team! You guys were awesome! I searched all over on the weekend for a pulley for my dryer tensioner. Absolutely no one had the part I needed. I even thought about rigging up a makeshift fix but I saw the outstanding reviews for Appliance Parts and figured it could wait. The wait was well worth it. They were super informative and sold me what I needed not what I thought would fix my dryer, based on YouTube videos. The owner (I assume) explained to me that he would be wasting my money if he sold me just the pulley and further explained why I needed more. I appreciate all the advice and outstanding customer service. I will be referring Appliance Parts of Oregon Sales and SERVICE to anyone and everyone! Stop buying new appliances have them make the repairs or fix it yourself, it's not that hard nor expensive. While I was there I heard him explain the cost of repairs to a customer on the phone. He added value to what they do through a simple explanation of process. I run an automotive repair shop and I instruct my technicians and staff to do the same thing....

Our stopped drying because it was not heating any longer. Rather than shop for a new set, I decided to see about repairing this one. A quick internet search and the all knowing web said it was likely to be a thermostat. Ordered a new one off Amazon (mistake) and replaced it but no help. Some testing and yeah. - a few questionable words later and I decided it was our heating element. I called APO and was told that it was not in stock and would not be here until Christmas Eve because GE had 3 in Jacksonville. Well that would never do so he suggested that I could replace the element instead of the whole heater assembly and that part would be in by. Noon the next day.

The hardest part of the repair was moving the washer out of the way and now my family has warm dry clothes for the holidays again.

Lesson learned, buy local and from an actual person who knows a thing or two about what you are fixing.

Awesome service, awesome parts and awesome pricing. Will use them again and...

Excellent service! After having dealt with another "repair" company (very costly misdiagnosed repairs, additional parts that never came, and phone calls never answered), I called APO. Ryan made a special trip to my home on the weekend to check out the situation. He was upfront and honest, stating that the machine needed to be replaced -- much too old to continue repairing. He took measurements to confirm which new machine would fit in the rather small area and Erica sent me links to several new machines to choose from. Within a couple of days, my new machine was professionally installed. Ryan and Mike were very polite and careful about the installation and Erica was very kind, answering my questions regarding warranty purchase. I HIGHLY recommend Appliance Parts of Oregon! Really nice, honest people. Easy to work with...and I love my...