AutoZone Auto Parts — Local services in Bentleyville

I have been a auto zone customer for over 30 years today I walked into a store I'd never been to it was clean it was neat it was organized good atmosphere greeted by 2 employees when I walked in the other one was just coming on shift so I didn't notice his name his regular employee the manager who was helping me because he had a gray shirt on his name was Mike He was very responsive very polite very nice very engaging it was a pleasant experience even though I told them ahead of time I was just shopping prices for vehicle I just bought and I didn't know what it needed but I wanted prices so I would know what it will cost for what I do or don't need. Mike took care of everything very nice and polite the whole time I will drive out of my way to go to the store, great job Mike nice clean store, nice overall, until the employee I'm sorry, I don't know your name, the red shirt who just walked in, he was also very polite and courteous, and offered assistance in other ways. Just a...

I come up from Florida and my wheel bearing/hub went bad. Went here April 30th around 2pm to order and buy assembly. Was told it would be approximately May 1st by 4pm. Called and was told it was guaranteed to be there today, May 3rd and would be called. Called again because I still wasnt called. Was then told it was ordered Sunday, May 2nd! Went to store and was told by the manager that he reordered. I asked why I wasnt informed about the reorder because I had to make an appointment to get the assembly on vehicle (which I made thinking the parts would be here for May 4th). He said "he didnt even think about it". Now, because of this, I have to reschedule appointment (and hope I get in ASAP) and miss another 48+ hours of work, family, and friends. Not even an offer of a discount because of their errors, or even an air freshener! I will not be doing ANY business there from...

Need to return a part and they cant even find the transaction in their system. Really disappointed that im out $350 for a part that never worked.

Update: i finally resolved the issue after going back and forth a little with customer service but was still met with a lack of helpfulness. The employee acted like it was such a bother. Mind you this part never worked, and caused more issues than i had to begin with due to electrical malfunction. At that point i took my truck to my mechanic and he determined the pump that i bought was no good so he bought another pump and boxed up the one i purchased for me to return. It took almost 3 weeks to return the part. Im glad everything is resolved but i doubt i will return to autozone in the future. This was an unnecessary hassle during what was an already...