Crystal Springs Florist — Local services in Benton Charter Township

The reason for me writing this review is for any future brides to not have to waste their time while they are in the process of looking for wedding vendors like myself. I don’t normally feel the need to write reviews but in this instance people need to be aware of how the wedding coordinator here does business. I live out of state so my mom and I both decided to email them about prices for flowers for my wedding and what time we could meet to discuss details.

My mom originally was the one that emailed them and came to me and said how hard it was to get in contact with them. They did however finally write back saying that it was the busy season. But right away my mom started to feel like Shaya wasn’t taking our business seriously. We hadn’t even made the first step and she wasn’t prompt on getting us information. My mom had to call them on two separate occasions. The wedding coordinator's name is Shaya. I had been emailing her separately as well. It was over a month later and she still hadn’t gotten us the essential information and my mom let her know that. My mom said she again, was not apologetic for the delay or that she had gotten my moms email wrong on two separate occasions. They ended the conversation on the note that she would finally email her the info. Again, no email. With all of that transpiring most people would tell us that we should have taken our business elsewhere. However, I took in consideration it was their busy season. Fast forward a month and I️ finally planned a day my mom could meet Shaya and go over the wedding details.

The same day we confirmed, I get an email from Shaya that also had a forwarded email attached and my mom in the email as well saying this and this only: “Thank you for contacting about us servicing your daughter's wedding. But we will not be able to service her wedding.” That was it. I called and directly talked to Shaya. Once I explained who I was, she was immediately rude. I’ve never spoken to her over the phone before. She said that my mom was rude to her over the phone so they decided they won’t be servicing our wedding. Me, being the bride was quite confused because I got an entirely different story from my mom, who I obviously trust more than this lady who was abrasive, curt and rude to me when I did absolutely nothing wrong.

Fact of the matter is, they have every right to decline working with someone they feel they will not get along with. That is not the problem I have. The TRUTH is that Shaya was anything but easy to get information from, was not professional in any way with how she handled the situation and should be able to take criticism when a customer calls you frustrated about not getting information they requested on several occasions and not getting their email right! My mom said she was nothing but friendly and they ended the conversation on the note that she would get her the information she needed. And she never did. I have nothing wrong with the company itself since I never even got far enough to see what they offer, but Shaya as the wedding coordinator is the one issue I️ do have and has been the WORST experience I’ve had thus far Wedding planning. I’m glad we found an amazing florist who got us information the DAY I emailed them. That is the service...

For the second time, flowers ordered for the funeral of a loved one were very disappointing after being specific about what was wanted and being assured my request would be followed. The first time the type of arrangement was not what was ordered and the card for another order was switched and placed on my order. CS did straighten out the confusion prior to the funeral. Last week the requested basket of green plants costing $75 to $100 looked like something I could have picked up at Meijer for $25. Again during the visitation when I saw the basket, I called CS. They found it hard to believe I was disappointed and requested I send them a picture of the planter they had delivered. Shortly after receiving the picture, they called and said a replacement would be sent immediately. The replacement was exactly what I had ordered. I live out of town now but when we lived in the twin cities, I could always count on CS for the quality of their work and professional staff. I would hope, because I am placing an order from out of town, they feel they can get away with something less than what was ordered thinking I wouldn't be there to see it. I would advise others not to hesitate to call CS as soon as you see your flowers/planters are not what...

Very disappointed with this florist. I had ordered flowers to be delivered same day to my place of work for a team member. I called to ensure they would be delivered on time before the office was closed for the day and weekend and was informed they were already out for delivery. The office should receive them no later than 4:30pm. After 5pm no flowers were delivered, I called the florist before they closed and left a voice message. The next day I was called and informed that they attempted to deliver the flowers to the wrong address the prior day and they are out for delivery now. I told them that unfortunately the office is closed and recipient will not be there to get the flowers and to cancel the order. I was then called later and told that the flowers were delivered to the closed office and that I would still be charged. "They were very sorry that they went to the wrong address and were unable to deliver the flowers on time, but now the product has been delivered. I asked if I could return "product" on Monday for a refund and was told no. My intention was to give flowers, not a product, to someone who was down to lighten their day, but instead was let down by the florist and their...