RAVEN CANDLE CO Inside Central Station Flea market. I am writing to express my extreme dissatisfaction with the service and products I have not received from Raven Candle Co. and to formally demand a full refund for all charges, including shipping, and a definitive cancellation of my subscription.
On August 22nd, I placed an order for candles and subscribed to the bi-weekly wax melt service. Edward confirmed that my initial order would ship on the following Monday, August 25th. When I did not receive a shipping update after a week, I inquired about my order. Edward offered an excuse about receiving over 100 orders on Wednesday, August 27th, which contradicted his promise to ship my order two days prior.
Due to this initial delay and lack of apology, I requested a refund for my order and cancellation of my subscription. Edward's response was simply "it's cancelled." Despite this, after another week, I was unexpectedly charged for my subscription on September 5th, even though I had not received my initial order.
I contacted Edward again, reiterating my request to cancel the subscription and refund both the initial order and the new subscription charge. I was told to "calm down" and that a refund was on its way. I subsequently received a refund only for the subscription charge, not for my initial order. When I followed up regarding the outstanding refund for my first order, Edward again told me to "be patient." Later that day, I received a refund for my first order, but crucially, it was short by $7.00 for shipping, despite the fact that the order was never shipped.
Today, September 19, 2025, I was charged again for my subscription. This marks the fourth time I have had to contact Raven Candle Co regarding these ongoing issues. When I requested this latest charge be refunded and the subscription be canceled (again), Edward instructed me to cancel it myself through the website. However, his "subscription" page redirects to a wholesale landing page and does not provide an option to manage or cancel subscriptions. This lack of a functional self-service option is precisely why I have had to repeatedly email his company.
The entire experience with Raven Candle Co. has been deeply frustrating and has taken a month to resolve simple transaction issues. Edward's business practices appear to be deceitful, and the customer service has been highly unprofessional. Furthermore, the wax melts I eventually purchased from a flea market were of poor quality, difficult to remove from packaging, and required freezing to extract.
I demand a full refund of the $7.00 shipping charge for the initial order that was never sent, as well as a full refund for the subscription charge incurred today, September 19, 2025. I also require immediate and definitive confirmation that my subscription has been fully canceled and that I will incur no further charges.
I urge potential customers to conduct thorough research before purchasing from Raven Candle Co. and to consider more customer-oriented...
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That said, some of the sellers seem to be basing their pricing off of Ebay's list average, which is to say markedly higher than one would hope to find at a flea market. If I'm willing to pay an Ebay premium, I'll just go to...
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