KAY Jewelers — Local services in Bessemer

I wish I was here to post a positive review but I’m not. I have had my ring rhodium plated a few times at Kay’s. Each time it cost me around $50. I recently needed it refreshed and sent my husband to drop it off. He came back with a receipt where they charged him $200. How does a service go from 50 to 200???? So I called up there and asked them how much they charged for rhodium plating (not knowing who I was or that they had my ring). They lady said around $50. I said ok that’s what I thought… so can you tell me why My husband was charged $200? She kinda tripped over her words saying I would need to come in. So I went up there after hanging up. I walked in and the manager was standing there and I told her I had my ring rhodium plated there a few times over the years and always paid around 50 and she shook her head as if she was in agreement and I told her my husband was charged 200. Then she proceeds to say… “oh well that’s the price now”. I replied so do you want to tell me why I spoke to someone 30 minutes ago and they quoted me $50. She looked frustrated and said fine I will honor it but I need your husbands card. I didn’t have it so I went back the next day. The lovely (sarcasm) manager was not there so the lady working had to call her to ask what to do. The manager tells her to just knock off $100! That’s not HONORING the price!!!! The lady was very kind and apologized to me and made it right. Fast forward to 3 weeks later. Still had not been called to let me know my ring was ready so I went in and of course it was there. As the manager handed it to me instead of being kind and thanking me for my business she said “for now on the new price is what it is”. I shook my head ok and left knowing they would NEVER see me or have my business ever again. It’s not the price that bothered me. It was the lies and way I was treated. This place needs new staff and learn to get their stories/ prices straight for...

I can only say I have been here 1 time and never again my mother left me her wedding bands when she passed years ago I went to this location to see about having it repaired I asked the lady behind the counter if they repaired rings she stated " if it's real gold" well yes mam I lost one of the little diamonds in the band she proceeded to get some tool that would verify if it's real well it was reading all over the place so she checked hers it was reading all over the place well I can't verify if it's real so no we won't work on it ok so while I'm dealing with her another lady was in there trying to upgrade her engagement ring with some other lady there and the lady asked her well what location was it bought at she said I do not know I was not with him well we have to know which store or we can't help you between those two ladies yesterday with their tones and attitudes I will never step foot in there again got home called customer service quiet frankly there attitude was...

More like 0 stars. Untrained professionals at its finest here. The store manager is also rude and not helpful. Dropped my rings on 12/31 to have sent off to get a better fit after the store manager forcefully pulled my bands apart in order for my engagement ring to sit in them right. Still do not have them as of today. I have called 2 days after the "promise date to ship" from manufacturer and get the run around and the date pushed back even further. Not happy. First promise date was the 16th. Store Manager spoke to the manufacturer and noted they were shipping out on the 16th. No call, no nothing. Called on Friday, the 19th. Supposedly another call to the manufacturer. I was told they were not going to ship out until the 23rd. I really feel they have lost my $4000 wedding set and they are delaying for some reason. The only helpful, kind one that I have come in contact with is Ivy. She has...