Chick-fil-A — Restaurant in Bessemer

10/10 My morning visit today for minis was disappointing. There seems to be a miss in the QA of the food being served. A few weeks ago, I had minis that were basically flour/crust and today was another disappointing visit. I get that the business doesn't want to throw food BUT at a rate like this they're looking to lose a customer that visits somewhere around 10x+ weekly.

9/8 update So I visited tonight around 8p. Drive thru packed, inside busy, so how the heck do I get cold fries and lukewarm nuggets? After waiting 10 minutes for the food it seems the only reasonable explanation is over cooking the food.

I returned the food, actually spoke to the young lady bagging the food. She offered to cook fresh (another 10 mins) but I told her as long as the fries were fresh I'd be ok. She assured me that the fries were fresh. She have me the food, I reached in the bag and guess what, fries NOT fresh AGAIN.

How can a restaurant that is PACKED, not deliver fresh and edible food? Not a good night for the Chik Fil A brand and a waste of my $$$.

Check your cameras about 8:20p, you'll see that I threw the food away in your trash can where you deliver food.

Rich

I visited the restaurant this morning as I do probably 7-10 times a week. The service is normally so pleasant and a shout out to Stephanie for ALWAYS being so friendly and providing service with a smile.

This morning was a major deviation from the normal customer experience and let's put Judy/Julie in the spotlight. I ordered fresh minis and I was told "everything is fresh" So there was 4-5 cars in the drive thru and only 1 person ahead of me in line so we can say it was a bit slow. So I look over in the bin and it's loaded with that FRESH food. Judy/Julie gives me this sarcastic response with a smirk and expects me to fall in line.

So I left the restaurant on exit 1 and drove 12 miles to exit 1o3, Hwy 31, to get some fresh minis. I guess Judy/Julie doesn't know the red flag process when a customer requests fresh food.

So I am going to put Judy/Julie's message to test, each time that I visit this Chik Fil A I am going to check my food before leaving to make sure it meets the "everything is fresh" disclosure that Judy/Julie assured me of. And when it's not "fresh" and not having been stored in the bin I will use this example and assurance of "fresh food" to kindly return the bin stored food and ask for that "everything is always fresh" re-ordered food.

Let's see how...

Chick-fil-A, what are y’all doing???

How many times can you “remodel” without actually changing the one thing that desperately needs fixing? This location has been closed for renovations like five times in the past two years, and every single time I’m hoping “Okay, maybe they finally made the dining area bigger.” BUT NO. Y’all just add a new trash can, a fresh coat of beige paint, and maybe upgrade the lemonade machine. WHO CARES??

Let me be real: this place is so cramped I felt like I was dining in a broom closet. I’m 6 feet tall, 140 pounds, and I was practically playing footsie with the people behind me. The backs of chairs literally knock into each other across tables. I couldn’t imagine being plus-size in this space—like how are y’all gonna call yourselves a family-friendly restaurant when you’ve only got enough elbow room for a toddler?

You have lines wrapped around the building every day, you’re pulling in cash like a Vegas casino, and yet you still have 20 tables crammed into a matchbox? Y’all need to TEAR IT DOWN and build a two-story Chick-fil-A like you have some damn sense. Take that remodel budget and do something useful. I don’t want to hear people breathing behind my neck while I’m trying to eat a spicy deluxe.

America, we need to do better. Chick-fil-A, do better. Until then, I’m taking my nuggets to literally anywhere with legroom. Let me add the service and the food was great but the atmosphere, parking, and the size of the restaurant is...

If I could rank this day with a ZERO, THEN I SURELY WOULD!! I have never received anything from Chick'Fil-A like what was sent to my house. It was brought to me by Door Dash. The driver or the DD program had nothing to do with the old, dried up in parts waffle fries that were inside. The chicken strip known for their juicy, tender succulent seasoned right flavor . . . WERE NOT!!! These had to have been strips from 11 a.m. the day before . . .gross!! Even the Arnold Palmer drink that is called "Joyful" should be better handled. I called to the Fultondale store to complain and Ms. Annie wanted to know if I wanted to bring it back up there. "No, I am having mobility issues, pain is chronic,you don't want to see me like this. I even asked for a complete refund. I threw the food in the garbage because as I shared with Annie, "no one was watching what was going out of the store to represent them!"

Scale --- 0 to 10 OVER ALL . . . . ZER0 Waffle fries ZERO CHICKEN STRIPS NEGATIVE # Arnold Palmer Tea. . . . ARNOLD SAID," STOP USING HIS NAME FOR THAT FOOLISHNESS!!" THE only good thing this experience brought was for me to NOT EAT CFA AGAIN, NOT ANOTHER PENNY OF MY MONEY!!! P.S. Annie, where is my refund? I usually give out CFA gift cards as a Thank You . . .#nomore ZERO EXPERIENCE, FOOD, PROBLEM RESOLUTION. I WANT MY MONEY, Annie and Mr.Michael...