CVS Pharmacy — Local services in Beverly Hills

This pharmacy is chronically understaffed. We only go when notified the rxs are ready and the wait times are LONG to pick up. Sometimes 45 minutes. The automated refill phone line is horrible, I am managing an elderly parent and navigating the phone is a complex labyrinth akin to the Matrix. There needs to be an option to connect with someone live in under an hour its awful and the strain on this location has compounded since the Rite Aid on Canon closed. My family is looking at options to leave CVS entirely. Also - the Beverly and La Cienega location is even worse - it's in dire shape and more resembles a homeless encampment than a drugstore / pharmacy. It is a supremely scary experience there. We do not feel...

Five stars for the staff, but everything else about this pharmacy is horrendous.

Pharmacists never answer the phone because they are so understaffed. You have to wait in line to request a refill in person or see if your Rx is ready, and then wait in line again whenever your prescription is ready to pick it up.

The second line is generally 40 minutes wait or longer. The staff is doing their best but it’s too much work for the amount of people they have on shift. My most recent visit, there were 15 people in line and only 1 clerk.

CVS needs to do better by their customers and...

Please save yourself time and mental health and do not go to CVS. They are rude, not helpful and a waste of time. I've been trying to get a prescription for over a month. My doctor called and spoke with the pharmacist, said they got it figured out and my prescription would be filled. I went to pick it up, then didn't have it filled and claimed they never spoke with anyone. My doctor sent him the prescription three times electronically, once by fax and called and spoke with them personally. The people who work here are extremely...