KAY Outlet — Local services in Birch Run Township

Walked into store, sales person "Gaby" was working with another customer. Gaby did not speak to or greet me the entire time I was in the store.

I walked around for about 10 minutes she still didn't acknowledge me. I took a seat, and waited another 5 minutes, and even after the customer left she still did not acknowledge me.

To my surprise, another Sales person "Ms. Guerrio" ? came from the back room and asked if she could help me.

I then told her that Gaby did not speak to me. She apologized for her.

I then asked Gaby if there was a reason why she didn't speak to or acknowledge me. She stated "No"

I then made my purchase, asked for a business...

The consult that helped me today was literally the nicest person I’ve talked to in so long. She made me feel so special and important. I came in to find a chain for the necklace my brother bought for me, who passed away, and I found exactly what I was looking for. She cleaned my old chain so I could keep it to hang his ashes and my necklace. It was important for me to find something because I’m getting married in August and it’s the only way I can keep my brother close to me. If you ever need jewelry, go to the Kay’s outlet...

Great customer service! I didn't catch the females name behind the counter but both her and Jeremy provided excellent customer service! They were able to exchange my old ring that had been defective without question or hesitation without even knowing that we were planning on spending more than the original ring was worth. Thank you Kay's of Birch run! Your customer service is above and beyond the service we were given at the Gaylord location! I will NEVER go back to the Kay's in Gaylord, will be giving my business to Jeremy...