The Cosmetics Company Store — Local services in Birch Run Township

I was at this store at 8:30 pm tonight. (Saturday 4/28) Ask the girl there if they had a large bottle of Estee Lauder Pleasures and was told no. So she told me I could buy 3 of the smaller bottles with 40 percent off. After going up to the counter I saw a box with a large bottle in it. Never saw anything that said final sale. So on my way home I thought that was kind of stupid not to buy the large bottle with other items in it. So called on way home to see if I could return the 3 small bottles for the large set. I was told no, that there system would not let them do exchanges. Because it was a final sale. I'm talking about 5 minutes after leaving store. If the girl that waited on me new her stock. I wouldn't be stuck with the small bottles. So as you probably know I won't be shopping at this store again. Also hope everyone thinks twice before buying...

My mom & I just love coming to this store. Not only do they have a lovely selection of cosmetics, but the manager, Jennifer, and the assistant manager, Sara, are very friendly, helpful, and knowledgeable about their products. If they can’t find the product you want, they will find a substitute, but there is no pressure to buy. I live in South Florida, but when I am visiting my mother in Saginaw, I always make several trips to Birch Run to stock up my cosmetics to have plenty on hand because I get such exceptional service there. Jennifer and Sara and their staff are to be highly commended. They are real assets to...

I visited this particular location on may 12th at about 4:10 pm I entered the store no acknowledgment or anything looked around for about 5 minutes never asked did I need any help was totally ignored. I have been here a few times just to see would I have the same experience and always the worst customer service. I really hope this racist store go out of business if you are a manager and are reading this review I really hope you have a pow wow with your employees because they are very un professional and rude.. I will be calling...