FunCity Trampoline And Adventure Park — Local services in Birmingham

We had a party in a party room. Online it states the jumpers get 2 hours of unlimited attractions, but buyer beware that arcade is not included in this. We were told to get there about 10 minutes early to set up decorations if there were any. Our hostess was not quite ready when we got there, but she was found and it was ok. She didn't have the wristbands ready, so we had to wait on that. Again, ok. The attractions are VERY spaced out, so all attractions are in basically a U shape around the building; it's not very convenient to get from one place to the other especially if you've got lots of kids there for a party. 😄 We went in for the party to find only about 6 forks and no napkins, so someone trekked to the front desk to ask for them. You are asked to clean out your personal items 10 minutes before your time is officially up, so that's kinda weird. All in all the attractions themselves are fun for the kids, but I definitely do not recommend spending the money for a party. The employees didn't seem very interested in helping, but were not unkind or rude. I think it's a new place that needs to work out some kinks in the party...

I am so glad we finally made it to try this place! I am saddened by all the negative reviews as nothing mentioned in them was our experience. Employees were great - there were 2 young employees working the tube slide and ropes course and they were both very polite and attentive. Front counter and management were also fantastic!! Communication about pricing was clear, and I was so relieved to only have to purchase socks instead of full admission in order to follow my toddler around 🙏🏻

My 3 kids ages 3, 7, and 12 all had a blast! The place is HUGE and offers FOUR different areas of play: a trampoline/foam pit park; a play center with tubes, slides, and massive ball pit; a huge ropes course and rock climbing arena; and a game room. Well worth the $ in my opinion.

Pro tip: budget extra $ for games. There are some awesome games in the game room and you must purchase a game card to play (as EXPECTED- we have never been to any other play center that games are EVER included in the admission price. This is always separate).

Not sure I’ll ever be able to get my kids to go anywhere else now, so...

We hosted a party here today for my son and the service was absolutely unacceptable. When we arrived, we were told our room would be #2 and began setting up. Halfway through decorating, staff came in and said we had to move because they put us in the wrong room. Only after we pushed for it did they offer a single free pizza as compensation.

At the end of the party, instead of being given a grace period, we were kicked out of the room. By the time we walked back, our guests had been forced to move our belongings onto a cart and get out of the room. To make matters worse, after we paid our balance and stepped outside to take pictures, an employee ran out accusing us of not paying, completely humiliating us in front of our guests.

The staff showed no accountability for their repeated mistakes and offered no meaningful compensation for the disruption, the rudeness, and the embarrassment. This was supposed to be a special day for my son, and instead it was blemished by unprofessionalism and...