TwoFold Charm Boutique — Local services in Birmingham

IF YOU HAVE ANY PROBLEM WITH YOUR WIG, THEY WILL NOT REFUND YOUR MONEY!!!! NOR WILL THEY TAKE OWNERSHIP OF THEIR PRODUCTS!!!! BEWARE!!!! There are many businesses out there fighting for business. I would not recommend Double Beauty as a place to purchase wigs or hair from. They claim to be professional stylists, but refused to repair their own “products”. I contacted owner via text because they are NEVER in the store, nor will they call to speak to you because they want to keep a “paper trail”, letting them know the situation and sent pictures. I was told that due to the policy they basically could not do anything. I even asked if they could at least refund me back half and take this wig back or to sell me another wig, shorter length, straighter texture for a discount because I assumed the texture was the problem, I don’t know. But they really did not care to make sure I was satisfied at all. I believe they know who to sell the less quality hair too because to be very honest, my experience with this wig was so bad that I am choosing to write a negative review, which is something that I DON’T do. The quality of the product should match the price that I paid. There shouldn’t be any tears from a new product. It’s all unacceptable!!!! I’m highly disappointed, especially coming from a black-owned business. You have to be willing to own it, take losses, and do right by your long standing customers. Smh…..

Horrible experience. 0/10. Do...

I recently had the privilege of experiencing the services at Twofold Charm Boutique and to say I was impressed would be an understatement. Their impeccable service is matched only by their leadership. The attention to detail, expertise in wig selection, and personalized approach are genuinely unparalleled. It's evident that they're not just setting the bar for wig services; they're redefining it. Anyone seeking a top-tier experience would do well to visit. Their excellence is, without a doubt, a game-changer in...

They are very unprofessional the owners are never they and they don’t like to give refunds for stuff that’s not real it’s plastic the store is a mess and they don’t clean up they have too much going on they don’t have organization at all the owners don’t show customer care it’s just a lot going on in that store and they have favorites they take to long to bring your things from the back they are just so...