Free People — Local services in Birmingham

I took a return for an online order to this store a few weeks ago. When I checked my return status online, it said 2 items weren't returned. I knew for a fact that I had returned them, but I had lost the receipt and could not prove it! Customer support told me there was nothing they could do.

That's obviously frustrating, but Chloe (pretty sure that was her name) just changed this review from a 1-star to a 5-star.

I called the store, and Chloe did some FBI-level sleuthing and was able to confirm that I DID give them those items. Leave it to a woman to find receipts! If it weren't for Chloe, I would be out $300.

Mistakes happen. People are human. And you should always save your return receipts (lesson learned). Thanks for saving the day, Chloe. God, I hope that...

I felt very unwelcome when I went to Free People today. I’m not a thin girl by any means but I was literally wearing all Free People and the staff didn’t acknowledge me and when they did make eye contact they quickly looked away. When smaller girls walked in, they were immediately greeted and welcomed. I felt defeated because I only get to shop in store when we travel, and this experience was sub-par. It felt as if I was overlooked because they assumed I wouldn’t fit in their clothes and that’s an experience I wouldn’t wish on...

I walked in looking for something very specific yesterday. I was not greeted or acknowledged. The girl at the desk was just awkwardly looking at me without speaking. the people who walked in seconds after me were greeted with a warm welcoming. I felt so unwelcomed that I left without asking for help. do better! no one should...