Copart - Chicago South — Local services in Bloom Township

If I could post negative amounts of stars, I would. I am not a dealer, just a person that with the circumstances of my car, was forced to deal with Copart because of an auto accident involving a deer and a 16-year-old.

When I was called by my insurance company to inform me that my car was totaled, a devastating experience, I realized I had forgotten to grab a few things out of my vehicle. Not much, an Ipass, plates, and miscellaneous things in the glove box.

As my adjuster stated the hours and gave me no indication of restrictions, we started our drive over to Copart. I called directly to state I was en route. The first woman, extremely rude off the bat, asks me which lot. I didn't know what that meant, nor would I have that information told me if I don't have the lot or the VIN, I cannot be helped. She also stated the lot closed at 3:30 pm. When I asked why that isn't stated anywhere, she told me to stop yelling. That was odd considering there was no yelling from my end. I assume that is the way to remove dealing with people.

I hung up, started to head back home, and called back. The second woman asked for my car's make and model and was able to tell me the lot number. Strange how moments earlier this information could not be given. Still, they would not be able to allow me onto the lot at 4 pm. This needs to be communicated to the insurance companies or have a way to convey that information to alleviate additional trips.

The following day, armed with the lot information I went into the office, not one person looked up from their desk to greet me or direct me on what to do until a girl walked over to ask for identification. Once finally addressed, I had to then continue to another lot.

Some potholes can land your current vehicle in the same junkyard. Once here, checked in again so my car could be brought to me to remove any remaining items. I had toyed with the idea of buying my car back, once you see how the loaders move the cars around, you'll quickly abort that idea. My car was placed in the middle of a puddle and I was going to have to launch through the trunk to get into it. The guy stated that is why he wears boots to work...I do not work here nor would I expect to have to swim on this winter morning

My husband went back to drop off my title for fear I would have ended up in a situation I didn't need to be in. 40 minutes after waiting another rude woman asked about paperwork and proceeded to take people ahead of him. Only for some other patron to try and fight him for line placement.

I guess in the line of work you hire the DMV cast-offs to torture you for all the time you spend in this run-down garbage heap. It doesn't take much to have manners but there isn't a soul in this place with any. May the odds be ever...

If I could give this location negative stars I would. My car was towed here after a major accident. While waiting for my adjuster to look at the car and get back to me on a decision I went to go retrieve my items from inside the car. I realized that not only were there things missing from the inside of the car (like Disney decorations, phone chargers, and personal artifacts) but also when I was given my license plates I was not given the holders that were on the car. When I approached coparts they had me fill out what was missing as well as I sent a detailed list to their email. I have been given the run around from a manager who will not take my calls, I cannot leave a voice message because the mailbox is full, and every time I call the ladies that answer say he is out in the yard but he will not call me back. It has been a week now and nothing has been resolved! The sub lot where my car was is covered in potholes and not labeled very well so I had no idea where I was going.

DO NOT TAKE YOUR CAR HERE! If you have a choice take it somewhere else and make sure all items are out of your car beforehand!

The only positive thing was the lady at the front desk was very nice and I did not have any problems getting what I...

Let me start by saying Copart has usually been a good experience. But this last time at the Chicago South location was a VERY different story.

I purchased a vehicle in Texas on 2/12, and the day before they charge storage and late fees, I arrived at the office to submit payment. BUT to my surprise the Manager "Nelly" CLOSED the location early without notifying corporate! So of course I arrive first thing the next day to pay and address the fees since it was not my fault the manager chose to close early.

2/17 After payment of the vehicle, "Cashiers Check". I noticed that there was an extra 70$ tacked on to my invoice. I questioned the manager NELLY about these charges and received the most RUDE and NASTY attitude I've ever seen from staff anywhere!!

I have no idea how Nelly ever became a manager but she lacks the slightest clue on how to be professional and act accordingly. Even her subordinates looked shocked at the response a customer received from someone who is supposedly management.

After contacting corporate, I was informed that the Yard keeping my vehicle is closed due to weather and that when they open I would...