Walgreens — Local services in Bloom Township

The pharmaceutical manager here almost killed me last night. I was laid off last year and am on Illinois Medicaid. I have been without my psych medication for a week and have been in withdrawals all week due to her irresponsibility and negligence. After my Dr. Appt the rx was sent to this Walgreens and was charged and paid by Illinois Medicaid. I called Medicaid to find this out and they told me to tell her she is committing fraud if not refilled. I called and was given the run around daily with her. Also, I have never seen hold times this long either at least 20 minutes to talk to anyone and I've been hung up while on hold! Completely irresponsible!!! I recorded all calls and after putting the pieces together, she intentionally not only committed fraud but also lied to me and the state. Excuses ranged from its the state computers not talking to Walgreens computers correctly, this is absolutely preposterous and called her out on it and was told I was wrong and it was MY responsibility as a patient to call Medicaid. I called Medicaid and they were confused and told me the patient NEVER needs to call Medicaid in this situation and that the medicine was already paid for at the day of my appt. Then she claimed it got lost in the cloud. Also asinine claim since I can pull up this info on my computer. Everyday I had to readdress what she did wrong and my entire dilemma. At one point I had Medicaid call this Walgreens on 3 way call and we were on hold for around 5 minutes and then Medicaid was hung up on with me! Which could have settled the situation right then and there. What she did was made a mistake and instead of fixing it and apologizing, she has made my whole family suffer through a taxing week of medicinal withdrawals when I needed it the most, my wife was diagnosed in that same week with Chiari I and we were in limbo seeing neuro surgeons. Last night my brain had enough and I almost went to the hospital because of extreme mental and physical insanity. My wife went today to talk to her and magically she got my medicine ready without any problem, no questions about insurance, no talk of what went wrong, and most importantly NO APOLOGY! This is beyond negligence and if I had the means, time, and money I would pursue her in court but the fact she preys on Medicaid patients and knows they do not have the means to sue her. Whatever Walgreens does with her I can care less this has permanently severed trust and nearly killed me with potential withdrawal seizures. Any other Walgreens I've used before, I've never had any problem or this degree of disrespect and lies in my entire life. I will not ever come back and I prey for they people who are stuck in a similar situation with her because I guarantee I was not the only pissed off person getting runarounds and lies. The way she personally treated elderly people was atrocious. The way she treats her staff is atrocious. This woman is a scourge to society who under no circumstance should be practicing healthcare let alone pharmaceuticals! I will take this complaint to corporate and I would implore people to stay away from this pharmacy if they are dependent...

Walgreens Pharmacy on Chicago Road in Chicago Heights has the WORST Customer Service ever!

My husband and I were scheduled for our COVID and Flu Vaccine. We are both Senior Citizens. I am Disabled. We arrived early, joyful and...

As my Husband approached the counter, the Female employee asked could she help? Before he could finish she interrupted and pointed and said register at Kiosk on back wall 🧱. 🧩 🧩 🧩 🧩 He said; what - she without even looking at him pointed back at wall and said scan? 🧩🧩🧩🧩 🔴

We sat there puzzled trying to figure out this never before sign-in process and don't give a dam employee attitude! Lord Jesus - Too much for Seniors, Disabled, anybody!

Exhausted and refusing to let her EVIL spirit ruin our day; we quietly left for Peace ✌️ and health reasons. Self-Care 💜

I would recommend Walgreens at this specific location "Train all Employees in Pharmacy" on Customer Care and Sensitivity! Also, Customer Service should be a Priority (Mandatory) Training!; 😜

After all, We (The Community) made Walgreens the Giant it is Today!

I have the #1 Health Insurance 🔵💙🔵 in the Nation! My Husband and I will continue to enjoy the rest of Our day and go to CVS in the morning 🌅. Appointment made ✅ Appointment Confirmed ✅ Walk up to Counter - Give your name - Get Vaccinated! 💙 Simple, as life should be for Simple things!

Don't Patronize any Business that Does Not Patronize you as a valued customer. ⭐

As for the "Troubled, Counter-Employee: I pray whatever evil and sinister is going on in your life that has turned you to the dark side; find's it's way to the light 🕯️🕯️🕯️ of Jesus Christ! Lord teach her to give and receive love again. I Plea the Blood of Jesus against all evil, Satan and his Legions in Jesus name, Amen Amen Amen!

I forgive because I have too...but I also disconnect from toxicity, evil things and doers are not of God. So I personally will never go to this Walgreens again!

The Vaccine is Not free; your insurance pays for it. Therefore you choose the most respectable sources to spend your money!...

This has got to be the absolute worse pharmacy on the planet. Totally unorganized, long waits, and staff are total idiots, its like the blind leading the blind. No one appears to know how to do anything. They are totally oblivious and do not know that they are dealing with people health issues or they just do not care. I requested a prescription refill and they said that they are waiting to hear back from the doctor, will three weeks later I call and ask when can I expect to have my script refilled and the dumb girl said we sent it in and are waiting to hear back from the doctor and I said I know that, it has been over three weeks now, you guys do not follow up with the doctor or send a second request and she says I will put in another request now. Unbelieveable! Absolute morons. I will never use this walgreens pharmacy again. I feel sorry for those poor people in that area that do not have a choice but to deal with this type of Idiocracy. Walgreens sure scraped the bottom of the barrel when they put these rejects in this location. Want to see what a dysfunctional sociality looks like, stop in and order a...