Michaels — Local services in Bloomington

I am normally a hobby lobby guy, but I stopped at a michaels, in Edina Mn a week or so ago. I found they had a larger selection of wooden boxes, castles, houses everything a close friend of mine and I were looking for!! (We paint them and give them out as gifts) I was greeted by a heavyset woman with multicolored hair. She smiled strangely and asked if I needed help. I'm like no thank u. I did my shopping and paid, signing up for their plan where u get points. So I finally found a night when my friend and I could go. We were busy chatting and laughing when we walked in. There were some larger workers putting away stock. They stared at us blankly. No smile, no can I help u nothing. I'm like ok. The store was almost empty and stayed that way the whole time we were there. Several other employees observed us and the same blank stare ..no smile. No words. Whatever, I can see why no one was shopping. We were having fun and didn't realize how late it was. They were closing. I had not been looking at my watch because I was busy shopping with my friend. Also no announcement. I don't know who decided this but hey! An announcement is good!! It lets people know to pack it up!! Anyway a man came over and asked if I needed help. I thought finally. I told him what I needed. They didn't have it. I said do u have anything like it. He turned and I followed. I then saw my friend who had ran to grab something and he told me they were closed! I felt terrible! I work in Resturant/retail so I understand. I quickly made my way up front. There were 2 other people in line ahead of me. Finally the same man who asked to help me came up and said if I was paying with a card he could ring me up. Now this guy was young, and he wasn't friendly nor unfriendly. He did not smile and seemed annoyed probably because we had stayed. I apologized on my way to the register and told him I really don't come here and I didn't realize u were closing. Not a response. Nothing. I thought well I'd be annoyed too. So he started ringing me up and I told him I signed up for their discount program and what should I do? He pointed to the key pad and told me to enter my number. I did, he rang me up. No smile no chit chat. I believe he was the manager. My friend was at the other cashier. He finished and he went out apologising as he went while I finished putting my card away. He apologized to 3 employees on the way out. Not a smile, not one word did he get back! I was shocked. As I left I apologized to the chubby girl at the door. She wouldn't even look at me. This is rude from every aspect. I think I'll head back to hobby lobby or Joann's. I will not be back to this michaels. Hobby lobby is bigger, more professional and has normal, polite employees. Good luck michaels update: gave them another chance. Same guy was beyond rude. My phone died and I had a bunch of coupons and discounts on my account. I told the girl at the register the situation. She was nice. We were talking about her first pride that is coming up.🥇 She said I'll ask the manager. She got half way through the question and he came walking up, frown on his face, cut her off with a NO!! Unfortunately he remembered me. So I got home and emailed the DM or RM. I still have not gotten a single response. HOBBY LOBBY!! HELP! So when I'm done here I'm deleting my...

(During Covid Review) - NOT ACTUALLY OPEN, LONG WAITING TIMES. I am completing a design drawing class, when my markers run out and i need to quickly purchase two Prismacolor Cool markers.

So i look online to find that Michaels is going to be 'opening' at 10 AM, Surprising because most michaels stores are closed during these pandemic times.

I get there, and they've got a sign saying that I need to go online to order and then pick up the order, I am disappointed that I am unable to go into the store for my two lowly items, but I think it will be alright since I am there and I have only two items. That IS NOT the case!

I get the order through at 10, I sit in the parking lot for around 30 minutes watching as cars keep going by the front for pickup, until I realized 'how long is this going to take?'

I call the store and politely ask if there is anyway to get my two markers that I have already ordered. She say no because there is over 90 people with orders before mine!!

Now, having a knowledge of what Michaels sells, it is very possible that these 90+ orders contain things that require no urgency to get into the hands of customers, such as Puzzles, Coloring Books, Sesonal Items, and Home decor!

Michaels NEEDS to have a priority, or even a express option within their orders. Many Students from the metro area need art supplies for school projects, and this Michaels is one of the only "Art" stores that seems to be "OPEN". With the school year coming to the end this company should be focusing on purchases for students and not anything else. It is now 4 PM and the order still hasn't been completed and I have definitely failed this assignment that needed the markers. -_-

Within a physical space such as a brand store OPEN means OPEN to customers to allow them to come IN. Please Avoid this store during corona time wait times are way too long!! I am sure amazon with their delayed shipping will be much more quick in shipping out products that you need compared to this Store's...

MY ITEMS WERE NOT PROPERLY TOTALLED. WHEN I REQUESTED A FULL RETURN, THEY SHORTCHANGED ME. AFTER A SECOND ATTEMPT AT RETURNING MY ITEMS, THEY STILL SHORTCHANGED ME (albeit, less the second time). WHEN I POINTED THIS OUT, THE CASHIER JUST SAID, "SORRY."

This might be the first one star review I've ever given. I love Michael's, shop at the Shakopee store at least once a week and have never had a negative experience in any store until I visited this one. My cashier assured me that she entered my phone number to access my rewards and that she applied my "40% off one item" coupon. She didn't. She also incorrectly rang up my items. I asked to do a full return. Another cashier helped me with this (after I waited for at least another 15 minutes) because my first one couldn't competently do it. I don't necessarily fault my original cashier - I do question the training she received however. When I was handed my cash during my return, it was over $5 short. I never received a paper receipt but luckily had it in my email account. I pulled it up, showed the cashier helping me (who by the way, appeared to be in a lead/manager position). After another several minutes, she STILL shortchanged me. After letting her know, this second cashier simply said, "Sorry." The line was getting long, I was tired of waiting, and it was under a dollar, so I left. I will NEVER shop at this...