Office Depot — Local services in Edina

Tried returning defective laptop with receipt in new condition and Manager said he did not have enough cash. How do you not have enough cash at 5pm for a $260 laptop return. He then said he could put the money on a credit card or send me a check. I refused to give him my credit card as I paid in cash. He then opens register and pulls out the magical cash he claimed he never had. He then lectures me about returning on the 14th day, how a $260 laptop is basically useless despite having no problems with a $200 laptop in the past. Then he asks how much speed does my internet get. I say 10 Mbps and he laughs and says no wonder it freezes on you, that's like dial up speed. Then he goes on about how he has 30 Mbps. 10 Mbps is no where near dial up and is actually a pretty fast speed. I've played call of duty on 2 Mbps so he's obviously not very educated on internet speeds. He gives me my money without counting it and I leave. I count it outside to make sure and what do you know. He shorted me a $20 bill. I go back inside and he goes to the safe to retrieve it and says next time you should pay with a card instead of cash. Excuse me for thinking a large brand name store would have $270 on hand for a return. I feel sorry for the kid who rang me up. He was trying so hard to make my return smooth and the Manager ruined everything. That other review about the laptop return must be true. Stay far away from this and any other office Max., unless you like being degraded, humiliated...

I came in with a complex order that I needed completed in a short time-frame. I was met with courtesy and a willingness to help from the moment I walked up to the counter.

Although she was busy on another project, Deb made sure to greet me and learn more about what I needed. She helped me for hours — while still providing other customers with excellent service when needed — while I tried to sort out how to make my vision a reality. The only reason we weren’t able to complete things then, was because the store was closing.

I made my way there the next morning to finish things and was assisted by Chris. I truly cannot say enough good things about him! From attention to detail to helping me find the most cost-effective option, I had no doubt I was getting the best service possible. Like Deb, Chris continues helping others while I was there, and despite being insanely busy, made it look easy.

If you need to get a project done, Office Depot and Edina is the place to go. Yes, they are often busy, and yes, it may take time, but rest assured — especially if you get to work with Deb or Chris — you will be well...

Service at the store was fine, but don’t buy any furniture … I had a desk delivered several days earlier then the expected delivery date. I wasn’t expecting the delivery so early and didn’t see the email telling me that it was out for delivery. The very large and heavy package was left in the unsecured apartment lobby without notifying me that the delivery had been completed. I didn’t know it was there until my apartment manager called me, and hadn’t arranged for anyone to help me move the 150 Lb package. I didn’t receive any notification that that it was delivered except for an email 24 hrs after it arrived. No one called me to ask if it was okay to deliver early, or to notify me that it was being left in the lobby. My apartment has an intercom system and packages of any size usually have an immediate delivery notification via text. I am beyond disappointed at the lack of communication and the severe inconvenience it caused me. I was not expecting to get only an email, especially long after the delivery was complete, and especially for a large and...