AT&T Store — Local services in Blytheville

My worst experience of customer service. I had walked into this AT&T store to request for an e-sim to be loaded on my dual sim unlocked iPhone . After the attendant (Rogers) was informed by his manager that he could go ahead with the transaction, he loaded the e-sim on to my profile in his system and refused to make the connection on my iPhone( possibly because I didn’t buy the phone from their store) When I informed him that there was no service on my phone, he lied that it was a network delay, despite knowing that he did not complete the transaction. I had to go to a different att store to get the esim connected to my phone. The attitude of the first attendant...

1st call to them I was explaining my issue to the lady and got sent to an automated service with no warning while I was still speaking. 2nd call to them the man kept saying "mm okay just one second" then after 10 minutes of that said he'd have to send me to a human customer representative. It was automated. The 3rd call to them I told a different girl that they kept sending me to an automated service without resetting my 4 digit pin first. And I was finally informed I had to come in person to reset. I've never been to a town with such rude...

The store manager, Devon is an amazing young man! Very helpful and knowledgeable, told me what I needed to know and when it was time to talk business, he passed me to one of his best employees, Connor… he too was also super helpful and knew exactly what to do to fix my issues. He was able to help me fix something in my iPhone, and also added a line to my plan that actually SAVED me money!! Blytheville is my go to store!! Everyone should go there for their business!! Ask for Connor! You...