City Mattress — Local services in Boca Raton

We purchased a mattress from City Mattress about 12 years ago. It was a so-called high-end Pranasleep mattress, which was a fair bit of money. About $10,000. And came with a 15-year warranty. Called up City Mattress, and they told us it likely had a little bit of warranty left on the mattress and that we would get some compensation. About $2,300. They then sent out an inspector to look at the mattress. Because a label was missing, and it had a tiny coffee stain, they decided that the warranty was invalid. The huge lump in the middle of the mattress was not caused by a missing label and a tiny coffee stain. And I must admit I am extremely annoyed and will be contacting the Better Business Bureau and anybody else I can think of. Nothing more than deceptive, dishonest business practices. And they need to make it right.

Just to follow up:

It seems strange that the owner of Prana Sleep mattress manufacturer is actually the same owner of City Mattress. So, it really is no wonder that they have extraordinary requirements to be able to fulfill a warranty claim. The so-called discount they offered us at the store was the same discount that was available to anybody that just walked in the store, so it wasn't really a discount at all. Nobody reached out to me by phone. I've only had a response to my Google complaint and to the BPP complaints online. There is really nothing else this company can do for me anyway, as I've actually been out and purchased a mattress from Costco's. It was about half the price of the equivalent they are selling, so it wouldn't really have mattered what discount they offered me.yours...

Recently, my wife and I had an awesome customer service experience with Pedro ! We had an issue previously with our mattress, and unfortunately the manufacturer did not live up to our expectations. This is where Pedro came in, he addressed our issue, suggested a solution and today the new mattresses arrived.

We believe the customer experience was one of the main reasons we decided to move forward rather than look or compare. It all came together and we couldn’t be happier. Pedro knows his products, doesn’t grind for the sale. He’s a consummate professional. Thank you Pedro … we are excited to try our new bed.

From the point of sale, to the guys who did a great job delivering, to Pedro’s colleagues, they pull as a team and the experience was excellent !

Can’t recommend City Mattress in East Boca Raton MORE … you won’t be...

5/5 experience for my wife and I as we returned to this store location (Boca - Federal) for our 2nd purchase. Very happy - thanks to Pedro Guerrero. We originally purchased a Tempur-pedic for our master king bed, and now returned to purchase 3 more matresses: 2 twins and a trundle for our children's bunk beds. Pedro was the best! Engaging, affable, no nonsense and knowledgeable. And even played a couple rounds of hide-&-seek with our kids in the massive store! I'll recommend all family and friends to this location and tell them to ask for Pedro. THIS is the place, and the man, to buy a...