Kanpai — Restaurant in Boca Raton

If you're looking for some great sushi, fantastic service, and an owner that cares about you and your guests having an incredible experience, run in the opposite direction! That's nothing close to what they're currently serving up here. However, if you're looking for an inattentive waitstaff, average to disgusting dishes, and an owner that will call you a "liar," then by all means: head here.

Our friend ordered the Seabass roll, proclaiming it was her favorite and part of the reason why she wanted to come specifically to Ninja Spinning Sushi Bar, had a concern. There are these sizable chunks of Seabass placed atop each roll that are cooked, but came out ice cold. It then took 20 minutes for the replacement roll to come out. 20 minutes! The entire table is finished eating by this point, which puts our friend in the awkward position of having to stuff her face, not enjoying the meal, so we can head out, or to take it to go.

When I suggested that Ben might compensate the orderer of the Seabass roll, who received the dish incorrectly prepared the first time, and then had to sit and watch us start and finish our meals before being served the replacement roll, he offered up a 15% discount for her. We discussed how she already had a coupon that provided her a similar discount, and that didn't seem like a proper acknowledgement of the time she spent without food due to poor execution.

Ben proceeds to tell me that he can't remove the roll off the bill. That he can't just give away things for free. (Reminder: he is the owner.) I stated that none of us were looking for a free meal, but he had to agree that it was ridiculous for someone to wait so long for a remade roll. He shook his head and then asked me if I was trying to take the food out of his peoples mouths. That he can't just give things away because he needs to keep his establishment open. He then reaffirmed that I was the only customer having a negative experience.

I had to ask. "Are you saying that you don't believe me?"

His response: "I don't know."

When I asked, extremely directly, if he thought I was lying, he again replied "I don't know."

I was done. I informed the owner that I would share my experience online and he replied: "We'll see if people believe you."

So here's your chance to believe me. I ended up paying for our friend's roll because someone should have recognized that it was a bad experience and done the right thing. But it shouldn't have been me. It should have been Ben, the owner of Ninja Spinning Sushi and "four restaurants."

Don't gamble with your free time or hard-earned money here.

Pass on Ninja Spinning Sushi and roll over to any other of the better...

Normally the food here is great, despite the weird management decisions of who can eat what based on where you’re seated. Today was an exception that showed me how poorly this restaurant is managed.

I’m a regular here. I mostly order the same thing every time. The first time my roll was made today, it looked beautiful but was made wrong. The next roll they brought me was likewise made incorrectly and the salmon on top was not only half the size of the previous roll, but nowhere near the quality of salmon. I had waited too long at this point and was too hungry to not begin eating after I made the staff aware of the roll being made improperly twice.

They called the management to “see what they could do” and offered to re-make the roll for me. I declined because the 3 pieces i had already eaten were the most “fishy” (un-fresh) pieces I’ve ever tasted here.

I expressed how displeased I was at the situation, being a regular here. The waiter told me the manager had only approved to re-make the roll or offer me a credit on my next visit... so I left the remaining 4 pieces, paid my bill and left. With how poorly management decided to treat me I don’t know when or if I’ll be back again. This isn’t how you treat regular customers who spend a substantial amount at your establishment, especially if you want me to stay a regular. You have my number if you want to fix your errors, otherwise you can thank poor management for the loss of a customer and I’ll file a chargeback with my credit card provider for today’s disgustingly un-fresh and improperly made roll, most of which was left at your tables. Bad fish happens. Bad management/treatment is unforgivable.

Follow up: management never called me in the months since leaving this review, nor have they responded to this review. I haven’t been back to this restaurant since posting the review. I’ve found both Lemon Grass and Yakitori house to offer superior sushi ata better price with more pieces. I’ve become a regular at both establishments who treat me very well as a customer. Kan pai couldn’t care less about your experience or your value as a 3-4x a week customer. Save your money and go to a better restaurant...

Great food, poor service.

I was with a party of seven who had a reservation for dinner at 9pm. When we sat down, we waited over five minutes to be approached by our waiter named Jon (it was not very busy). When he did approach the table, he was rather cold and did not introduce himself. He merely took our drink orders and came back some time later to deliver the drinks with no dialogue whatsoever. He left the table, and around five minutes later my friend had to specifically ask and get his attention to order an appetizer.

When my friend ordered the appetizer, Jon unenthusiastically took the order and went to walk away. There were six other people at the table, and Jon took no initiative to see if anyone else wanted something! I had to hold him up and point out that other people wanted appetizers, and he reluctantly took such appetizer orders and his body language made me feel like I was being a pain by holding him up in this way. Ordering dinner was a similarly poor experience. His lack of eye contact and enthusiasm was very obvious.

Dinner was fabulous, but very little contact with the waiter, and he did not check in on how the food was. Once we were all finished eating, my friend grabbed the waiters attention and ordered fried ice cream. AGAIN, jon took the order and was about to walk away. I had to tell him that the rest of us would like desert as well. He seemed annoyed by my pointing this out! We all also ordered the fried ice cream. When it came it was absolutely fabulous!!

Getting him to actually drop the checks took a while, which I wasn't too annoyed by, but what did upset me a bit was that an 18% gratuity was added. We were given no verbal heads up that this was the case, and there was nothing on the menu to indicate an automatic gratuity for larger parties. Jon's poor quality of service deserved less than 10% but unfortunately, this was not an option for me.

I would go back, but would request a...