Mayors — Local services in Boca Raton

11/30/24 - In Response to the Owner Comments:

If I get a call offering me one of my previously registered pieces prior to the end of this year, I’ll know you’re serious about your apology and wanting to keep my business long term. Otherwise it’s another empty corporate apology with no action.

If I don’t update this review again, your customers can see what type of follow through you have, and they can decide for themselves.

Original Review: I started buying from Mayors Jewelers in March and have made several high-value purchases this year, shopping at both their Boca Raton and Aventura locations. My purchases include pieces from Rolex, Tudor, Grand Seiko, as well as jewelry. Despite my loyalty and significant purchase history, my experience has been consistently disappointing.

It’s a well-known tactic in luxury sales for authorized dealers (ADs) to encourage customers to build a purchase history and relationship with the store in exchange for priority access to sought-after pieces. I trusted this process and made substantial purchases, expecting to see some recognition or follow-up as a local customer. Instead, I’ve received no updates without me asking, no meaningful engagement, and no sign that my loyalty was valued. Meanwhile, I’ve been consistently pushed toward items I have no interest in, which makes it clear that customer satisfaction and trust are secondary to sales goals.

Their service has also been disorganized and unreliable. After purchasing a Grand Seiko, I wasn’t added to the GS9 Club—a basic courtesy for owners. When I needed a part for an Omega, I drove from Jupiter to their Boca store to place the order, even informing them that my local Omega boutique said the ordering system was down. I was assured there was no issue on their end, but after taking my payment, they later confirmed the system was down—just as I had told them. When the part finally arrived, it was entered incorrectly, and I had to wait while they fixed their mistake. This lack of transparency and attention to detail made the process far more frustrating than it needed to be.

Even small issues are handled poorly. For example, when I needed a pin sleeve for my Grand Seiko bracelet, they initially waived the $75 fee as a goodwill gesture but then charged a $6 shipping fee at pickup. This bait-and-switch approach felt petty and hollow, undercutting the gesture entirely.

Mayors employs the common AD tactic of promising rewards for loyalty, but my experience suggests this is little more than a sales strategy. Their registry system and purchase history requirements feel designed to drive revenue without delivering on any promises. At its core, Mayors prioritizes profits over relationships, leaving customers feeling undervalued and frustrated.

If someone from Mayors corporate decides to read this, don’t call me asking for more information. It’s all right here. If you want to make things right, take care of your loyal customers. Actions speak louder than words.

I’ve decided to take my purchases elsewhere. If you’re looking for a jeweler that truly values customer loyalty and provides transparent, consistent service, I’d recommend avoiding...

Purchased a new Rolex from this location 3 weeks ago from this date. Not the experience that is expected when purchasing a new Rolex, after a few back and forth, the sales person sat the watch on a small counter space, took my payment and sent me off.

The first time I used the watch after the purchase, when I set the time to 6 o'clock just to check and make sure that the watch properly aligns the hour and minute hand with the the dial as ALL watches do or should especially expensive timepieces. I immediately noticed that the watch did not align and was off. Brought the watch back to Mayors a couple of days after purchase after I left work and showed it to the sales person and was told she could not see what I was seeing and since I did not have the receipt or the warranty card on me there was nothing they could do. Brought back the watch the following week with the receipt and the warranty card and after insisting with the sales person in regards to the malfunction of the watch that is clearly visible and the sales person going back into to the back offices to show the watch to the director, tech and etc. she finally agreed to send the watch back to Rolex after me persisting that a brand new watch should not be unaligned.

Requested a manager call me in regards to this. Received a call back from the store manager Alex Perdomo, I explained him the situation and his response to me is that he has worked with watches for 29 years and has "NEVER" heard of a watch aligning the hand with the dial. Says that there is NO guarantee from Rolex or anyone else that a watch is supposed to align.

Received a call from the Rolex technician in New York where the watch was sent back to and the tech advised the moment they saw the watch they can immediately notice that the hour hand does not align with the dial. The tech apologized on behalf of Rolex over and over again and says this watch should never have left the manufacturer and should not have been sold like this. Guaranteed me this would be fixed and correctly immediately.

If you are looking to purchase a luxury watch especially a Rolex and expect great customer service, knowledge and great detail I would NOT recommend going to Mayors...

I bought a Tudor Black Bay 54 at this Mayors location. It was their last one in store. After a couple of days I realized the hands of the watch were wrong- all 3 of them were too long (the seconds and minutes hand went past the minute track) and the seconds hand was of snowflake type instead of lollipop. I contacted the salesperson and let her know, and within 10 min of our conversation she said they contacted Tudor and that they just got another one courriered to the store and I could come exchange it. I asked what the Tudor rep said because I was initally debating wether to keep it because of its uniqueness but she avoided giving me any information. I asked how come no one in the store noticed this, including the store manager who helped with the sale, and she just laughed and said they all missed it. Which I honestly find very unprofessional, but I let it go. I came to the store, looked around and instantly saw that the sample of the BB54 I had seen the last time was not in the vitrine anymore. When she brought out the ‘new’ watch it was taped up like new and I asked her if that was the sample, she said no, it was brand new. I asked where did the sample go, she said it sold, this is a store, what we do is sell. So that means they sell samples after all? Again, I let it go and I inspected it. I noticed scratches on the back foil. I decided against replacing it and instead to just return it and make the purchase with another authorized dealer because at this point I lost all trust in the salesperson and the store. After finalizing the return she said “I didn’t want to tell you, but this watch will end up in a museum”. I guess she said this to spite me for losing the sale because it she honestly meant that and if that statement had any touch with reality she would have said it as soon as I called to let her know of the defect. I would not recommend this location. Also, I will be traveling to Switzerland next summer so I look forward to seeing the faulty bb54 in...